Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Advisor to join our team at Careline Support Ltd. As a key member of our call handling team, you will be responsible for providing exceptional customer service to our retired Homeowners, responding to a variety of situations, and ensuring their safety and security.
Key Responsibilities:
- Take incoming calls from retired Homeowners, responding to emergencies, fire panel alarms, and security entry calls.
- Log each call in our CRM system, ensuring accurate information is recorded.
- Provide a friendly and responsive approach to every call, remaining alert and available for the next customer.
About You:
- You will have excellent customer service skills, with experience in call centres, retail, hospitality, or similar backgrounds.
- You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, and calm in a crisis.
- You will demonstrate an excellent telephone manner, with a good standard of written and spoken English and good IT skills.
Why Work for Us:
- We offer a supportive and friendly team environment.
- We provide 'on the job' training and career development opportunities.
- We have a bright, contemporary office space in Ringwood.
- We offer free on-site parking and a rewarding work environment.
Company Values:
- We value Trust, Openness, Respect, Communication, and Honesty.
About Us:
Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement.
We are committed to maintaining a first-class level of service at all touch points and are looking for the very best people to join our business.
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