Weekend Customer Service Representative
4 weeks ago
About the Role
We are seeking a motivated and personable Customer Service Agent to join our team at Careline Support Ltd. As a Weekend Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and ensuring that our clients receive a safe and secure lifestyle.
Key Responsibilities
- Take incoming calls from retired Homeowners, responding to emergencies, fire panel alarms, security entry calls, or speaking to people keen to hear a friendly voice.
- Log each call in our CRM system, ensuring information is accurately recorded every time.
- Remain alert and available for your next customer, providing a friendly and responsive approach.
Requirements
- Excellent customer service experience, for example, from call centres, retail, hospitality, or the care sector.
- Great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis, and with good common sense.
- Excellent telephone manner, a good standard of English, and IT skills are essential.
About Careline Support Ltd
Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points.
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