People Services Coordinator
2 weeks ago
We are seeking a highly skilled and experienced HR professional to join our team as a People Services Administrator. This is an exciting opportunity to work with a leading housing association, enhancing the everyday for all our customers.
Key Responsibilities- Provide first-line advice and support to colleagues, managers, and third-parties on all aspects of the employee lifecycle.
- Increase self-service capability through the provision of regular coaching and guidance on policies, processes, and systems.
- Provide administrative and transactional support across the employee life cycle, including recruitment, on-boarding, learning and development, and payroll.
- Escalate complex queries via agreed channels to ensure effective line with agreed ways of working and service standards.
- Build collaborative and effective working relationships with colleagues and third-parties, providing a seamless 'customer-first' delivery approach.
- Proven track record of providing transactional HR support within a diverse and unionised organisation.
- Excellent communication skills, both written and verbal.
- Experience of working in a shared service or telephone-based operation.
- Eye for detail and a methodical approach to problem-solving.
- Resilience and tenacity to see things through to conclusion.
- Customer-first ethos and the ability to elicit colleague needs quickly and deliver to those needs.
- Initiative and drive to identify 'better ways' of working to improve efficiency.
- Excellent planning and organisational skills, with the ability to prioritise a busy and varied workload.
- Ability to show initiative and propose solutions to issues identified.
- Experience of working with HR systems and Microsoft packages.
- Excellent team player, able to work flexibly to meet business requirements.
Riverside is a leading housing association, enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
We offer a competitive salary, generous pension, 28 days' holiday plus bank holidays, flexible working options, and a wide range of benefits. We are an inclusive employer, valuing diversity in all its forms and fostering a workplace where all individuals are respected, empowered, and heard.
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