People Services Coordinator

4 weeks ago


Liverpool, Liverpool, United Kingdom Riverside Full time

About the Role

We are seeking a professional to provide administrative and transactional support across the employee lifecycle at Riverside, a housing association with a difference.

Key Responsibilities

  • Provide first line advice and support to colleagues, managers, and third-parties on all aspects of the employee lifecycle.
  • Escalate complex queries via agreed channels to ensure effective resolution.
  • Build collaborative and effective working relationships with colleagues and third parties to deliver a seamless customer first approach.
  • Record all calls and queries to enable ongoing management, reporting, and tracking of queries.
  • Ensure service level agreements are adhered to and escalate risks to service performance and compliance through agreed risk management procedures.
  • Process and maintain People Services collateral, including letters, procedures, and toolkits.
  • Ensure the integrity and quality of data input, identifying and addressing data quality issues to maintain data integrity standards and compliance with regulatory and statutory legislation.
  • Plan and prioritise work, checking own work and that of others for completeness and accuracy.
  • Provide accurate and timely people data or information as required to address customer queries and for review by others to support decision making.

Person Specification

Knowledge, Skills and Experience

  • Proven track record of providing transactional HR support within a diverse and unionised organisation.
  • Excellent communication skills, both written and verbal.
  • Experience of working in a shared service or telephone-based operation.
  • Eye for detail and a methodical approach to problem-solving.
  • Resilience and tenacity to see things through to conclusion.
  • Customer first ethos and the ability to elicit colleague needs quickly and deliver to those needs.
  • Initiative and drive to identify better ways of working to improve efficiency.
  • Excellent planning and organisational skills and the ability to prioritise a busy and varied workload delivering to service level agreements.
  • Ability to show initiative and propose solutions to issues identified.
  • Experience of working with HR systems and Microsoft packages.


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