Residence Operations Manager

5 days ago


Manchester, United Kingdom Vita Student Full time
Company Overview

Vita Student is a leading provider of student accommodation, committed to delivering exceptional experiences for residents. Our mission is to create vibrant living environments that foster personal growth and well-being.

Job Summary

We are seeking an experienced Assistant Residence Manager to join our team in First Street. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day running of our residence.

Responsibilities
  • Liaise with residents, conduct building tours, and maintain customer databases for effective communication and issue resolution.
  • Support sales and marketing efforts to promote the residence and prevent arrears.
  • Conduct regular building compliance walks to ensure brand standards, health and safety, and maintenance issues are addressed.
  • Oversee local event delivery, maintaining a clean and well-maintained environment.
  • Report to the management team, building relationships with stakeholders and developing the residence team.
Requirements
  • Experience in a customer-facing industry, with strong interpersonal and relationship-building skills.
  • Able to influence internal colleagues and external clients, with high personal standards and attention to detail.
  • Excellent planning, organisational, and self-motivation skills, with a passion for resident satisfaction.
  • Creative and imaginative approach to event organisation.
Benefits
  • Birthday day off.
  • Recognition programmes.
  • Opportunities for career progression.
  • Team parties/events.
  • Pension scheme.
  • Perkbox account with access to hundreds of perks.
  • 24/7 Employee Assistance Programme.

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