Residence Operations Manager
5 days ago
Vita Student is a leading provider of student accommodation, committed to delivering exceptional experiences for residents. Our mission is to create vibrant living environments that foster personal growth and well-being.
Job SummaryWe are seeking an experienced Assistant Residence Manager to join our team in First Street. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day running of our residence.
Responsibilities- Liaise with residents, conduct building tours, and maintain customer databases for effective communication and issue resolution.
- Support sales and marketing efforts to promote the residence and prevent arrears.
- Conduct regular building compliance walks to ensure brand standards, health and safety, and maintenance issues are addressed.
- Oversee local event delivery, maintaining a clean and well-maintained environment.
- Report to the management team, building relationships with stakeholders and developing the residence team.
- Experience in a customer-facing industry, with strong interpersonal and relationship-building skills.
- Able to influence internal colleagues and external clients, with high personal standards and attention to detail.
- Excellent planning, organisational, and self-motivation skills, with a passion for resident satisfaction.
- Creative and imaginative approach to event organisation.
- Birthday day off.
- Recognition programmes.
- Opportunities for career progression.
- Team parties/events.
- Pension scheme.
- Perkbox account with access to hundreds of perks.
- 24/7 Employee Assistance Programme.
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