Senior Resident Ambassador

8 months ago


Manchester, United Kingdom Moda Living Full time

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities. You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve you achieve your goals and to deliver at every level for our residents. Service is at the heart of what we do and you must be willing to go the extra mile.

Overview of role MAIN RESPONSIBILITIES
- Deliver first class customer service and resident engagement
- Consistently deliver the Moda service standard to residents and all visitors to the building
- Reply to resident queries and meet all response times
- Provide informed and accurate information to resident’s either face to face or via the telephone
- To be the second point of contact for enquiry receipt & initial acknowledgement. Then carry out enquiry progression/follow up
- To take room enquiries/viewings, gathering the necessary information to support leasing
- Parcel management (taking, issuing parcels, and managing app notifications)
- Promote resident events and engagement strategies e.g. surveys
- Communicate in line with brand values
- Support the delivery of ‘surprise and delight’ events on site
- Establish and maintain relationships with the residents to best understand their needs
- Following and utilising the complaints procedure
- Residents move out - re/de programming of fobs, collection of post box key etc.
- Emergency or incident escalation
- Reporting any identified H&S matters to FM/GM
- Carry out Moda Chats with the Resident Amb Team
- Steward the Resident Amb team to deliver a world class resident experience
- Maintain a key record for front desk sign out
- Access control programming
- Fire Marshall or evacuation management support
- Signing suppliers/contractors/third party visitors in and out of front of house
- Ensuring the security of the building at all times
- Report any maintenance issues identified in the building/apartments/common parts
- Where required, keep residents updated on all maintenance items reported
- Liaison with FM teams
- Support marketing and lease up including viewings if required
- Be aware of amenity T&C's
- Assist with the organization of on-site events
- Push and promote events via The My Moda App and on social media
- Good knowledge of local attractions and destinations (further training on this will also be provided)
- Ad hoc administrative tasks
- Support the REM
- CCTV monitoring

EXPERIENCE
- Previous experience in residential property (hospitality or private rental sector preferred)
- Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
- Must be pro-active and able to use initiative to enhance the reputation of the building
- Professional presentation, confident and outgoing in nature
- Well organised, ability to problem solve and works under pressure with great decision-making skills
- Able to demonstrate an organised and professional approach and ability to priorities
- Previous handling of sensitive information and compliance with GDPR KNOWLEDGE,

ATTITUDE AND SKILLS
- Excellent analytical skills
- Excellent interpersonal skills
- Proactive and dynamic, taking ownership of all of core duties.
- Strong verbal and written communication skills.
- Accuracy and attention to detail.
- Experience of working to targets
- A great team player who takes ownership and responsibility
- A logical thinker who can spot errors and resolve issues
- Acts with integrity and professionalism
- Flexible working hours
- Excellent communication skills displaying sensitivities to and understanding of residents’ need
- Well-groomed and of smart appearance
- Flexibility and adaptability
- Good level of computer literacy using Microsoft Word, Excel and Outlook
- Innovative and pro-active
- Ability to handle multiple tasks
- With training, able to use other systems and software packages
- Flexible and cooperative at all times
- Understanding the importance of achieving deadlines and ensuring quality output
- Use initiative and take responsibility for providing solutions
- To ensure confidentiality and security of all business, client and customer documentation/ information
- Problem solving and well organised
- Ability to work well under pressure

HEALTH & SAFTEY Moda expect all staff to maintain a positive attitude to health and safety in carrying out all responsibilities and to cooperate with businesses Health & Safety Policy and Health & Safety Manual.

RISK MANAGEMENT The management of risk is the responsibility of everybody who works at Moda. You should familiarize yourself with and follow the Planning Policy and Risk Management Procedures and as explained in the businesses induction session.

CORPORATE SOCIAL/ENVIRONMENTAL RESPONSIBILITY Ethical socia


  • Building Ambassador

    3 days ago


    Manchester, United Kingdom Vita Student Full time

    Job Title: Building AmbassadorSalary: £14.50 per hourWe are seeking a highly skilled and motivated individual to join our team as a Building Ambassador. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and is looking for a challenging role in a dynamic environment.Your main responsibilities will...


  • Manchester, United Kingdom Found Full time

    Job Overview: We're looking for a Community Living Specialist to join our team at Found. As a key member of our Resident Experience Team, you'll be responsible for creating unforgettable living experiences for our residents.We're seeking someone with passion and experience in delivering exceptional customer service, ideally within the residential sector. If...


  • Manchester, United Kingdom Resident Advisor Full time

    Resident Advisor, a leading electronic music media brand, is seeking a skilled Mobile Application Developer to join our team. As a key member of our development team, you will be responsible for designing and developing innovative mobile applications that enhance the user experience for our community.We are looking for an experienced developer who can work...


  • Manchester, United Kingdom Vita Student Full time

    **Role Overview:** Night Shift Customer AmbassadorVita Student seeks a charismatic and organized Night Shift Customer Ambassador to engage with residents and maintain a high level of service during evening hours.Key responsibilities include cleaning designated areas according to schedule, ensuring external spaces are tidy, and providing warm welcomes to...


  • Manchester, United Kingdom Downing Full time

    **Resident Services Associate** **Manchester** **Full-Time** **Permanent** Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point...


  • Manchester, United Kingdom Downing Full time

    **Resident Services Associate** **Manchester** **Full-Time** **Permanent** Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point...


  • Manchester, United Kingdom Vita Student Full time

    Estimated Salary: £26,000 - £28,000 per annumAbout the RoleWe are seeking a Chief Hospitality Ambassador to join our team at Vita Student, a revolutionary co-living brand that challenges the status quo of premium residential living.This is an opportunity to make your mark on our unique concept by providing exceptional customer service, ensuring seamless...


  • Manchester, United Kingdom Nicholas James Care Homes Ltd Full time

    Job SummaryJoin our team as a Senior Care Worker and embark on a rewarding career dedicated to enriching the lives of others. We offer dynamic working environments with excellent opportunities for professional growth and advancement.Key ResponsibilitiesYou will be responsible for delivering exceptional resident care, including:Assisting Residents: Help...


  • Greater Manchester, United Kingdom Fawkes and Reece Full time

    Fawkes and Reece seeks a Senior Resident Liaison Specialist to join its team in the North West of England.Key Responsibilities:Build and maintain effective relationships with residents, clients, and stakeholders to deliver exceptional customer service.Manage and resolve resident complaints in a fair and efficient manner.Develop and implement strategies to...


  • Manchester, United Kingdom Nexus Recruitment Full time

    Nexus Recruitment are working with an award winning Build to Rent operator who are looking for a Resident Services Associate to ensure the smooth running of a prime building in Manchester. Providing high-end customer service at all times, you will be supporting residents from move in, to the point of move out and everything in between. You will ensure the...


  • Manchester, United Kingdom Hays Senior Finance Full time

    About the RoleAs a Senior Tax Manager, you will play a key part in helping our client's Private Client Tax department maintain and further capitalise on its continued growth. This team deals with complex tax claims for HNWIs, entrepreneurs, and private business owners, including IHT planning and use of IHT efficient structures, as well as providing UK...

  • Senior Care Assistant

    6 months ago


    Manchester, United Kingdom Anchor Full time

    Hours: 42 per week Join us as a Senior Care Assistant / Team Leader at Anchor to make a real and positive difference to the lives of older people. You'll be responsible for caring for people with a wide range of needs as well as dispensing medication. This role will also give you the opportunity to use your management skills to ensure a high level of...

  • Senior Care Assistant

    6 months ago


    Manchester, United Kingdom Anchor Full time

    Join us as a Senior Care Assistant / Team Leader at Anchor to make a real and positive difference to the lives of older people. You'll be responsible for caring for people with a wide range of needs as well as dispensing medication. This role will also give you the opportunity to use your management skills to ensure a high level of quality care is being...

  • Senior Care Assistant

    6 months ago


    Manchester, United Kingdom Anchor Full time

    Join us as a Senior Care Assistant / Team Leader at Anchor to make a real and positive difference to the lives of older people. You'll be responsible for caring for people with a wide range of needs as well as dispensing medication. This role will also give you the opportunity to use your management skills to ensure a high level of quality care is being...

  • Senior Care Assistant

    7 months ago


    Manchester, United Kingdom Anchor Full time

    **Hours: 42** **This is a nights position and shifts will be on a 3 in 3 off basis** Join us as a Senior Care Assistant / Team Leader at Anchor to make a real and positive difference to the lives of older people. You'll be responsible for caring for people with a wide range of needs as well as dispensing medication. This role will also give you the...


  • Manchester, United Kingdom urbanbubble Full time

    At urbanbubble, we're looking for a highly motivated Urban Development Facilitator to join our team in Manchester. As the face of our brand new development, you'll play a key role in delivering exceptional service to residents and visitors.What We OfferThe successful candidate can expect an annual salary of up to £27,500, plus a range of benefits including...


  • Manchester, United Kingdom Vita Student Full time

    Job Description:Vita Student is a dynamic organization that requires a dedicated and responsible individual to work as a Resident Support Officer, ensuring the smooth operation of our buildings during night shifts.This role involves working 15 hours per week, with a guaranteed three shifts per week. The preferred shift patterns are between 9pm-6am or...

  • Senior Care Assistant

    6 months ago


    Manchester, United Kingdom Polefield Nursing Home Full time

    Job Summary: We are seeking a compassionate and experienced Senior Care Assistant to join our team. As a Senior Care Assistant, you will be responsible for providing high-quality care and support to our elderly residents. This role requires strong leadership skills and the ability to effectively communicate with both residents and staff...

  • Senior Care Assistant

    6 months ago


    Manchester, United Kingdom Anchor Trust Full time

    **Senior Care Assistant** - Hatton Grange **Location **- Hyde, Manchester **Salary**: - £28,165 per annum (£12.86 an hour) **Shifts **- 3 on 3 off 12 hour days (Days) **Hours**: 42 per week At Hatton Grange, we pride ourselves on providing top-notch care, centred around the unique needs of each resident. Our team of dedicated professionals, including...


  • Manchester, United Kingdom Hays Senior Finance Full time

    Private Client Tax Manager - Boutique Tax firm Employer Location England, Manchester, Greater Manchester Salary - per annum + Market leading salaries (£50-70k DOE) Closing date 22 Nov 2024 View more categoriesView less categories Sector Salary band , , Contract type Hours Where will they be working You need to or to save a job. Job Details ...