Assistant Residence Team Lead

5 days ago


Manchester, United Kingdom Vita Student Full time
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We're a dynamic and forward-thinking organisation, dedicated to creating exceptional living experiences for students. If you're passionate about delivering outstanding customer service and driving results, we'd love to hear from you.

The Opportunity

We're seeking an experienced Assistant Residence Manager to join our team in First Street. As a key member of our operations team, you'll play a critical role in ensuring the smooth day-to-day running of our residence.

Responsibilities
  • Liaise with residents, conduct building tours, and maintain customer databases for effective communication and issue resolution.
  • Support sales and marketing efforts to promote the residence and prevent arrears.
  • Conduct regular building compliance walks to ensure brand standards, health and safety, and maintenance issues are addressed.
  • Oversee local event delivery, maintaining a clean and well-maintained environment.
  • Report to the management team, building relationships with stakeholders and developing the residence team.
Requirements
  • Experience in a customer-facing industry, with strong interpersonal and relationship-building skills.
  • Able to influence internal colleagues and external clients, with high personal standards and attention to detail.
  • Excellent planning, organisational, and self-motivation skills, with a passion for resident satisfaction.
  • Creative and imaginative approach to event organisation.


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