Hotel Guest Experience and Complaints Coordinator

3 days ago


London, Greater London, United Kingdom Melia Hotels International S.A.(Meliá) Full time
About Our Team:

We are a dynamic and global hospitality company, committed to providing exceptional guest experiences. Our team is made up of passionate professionals who share a common goal: to deliver outstanding customer service and exceed our guests' expectations.

Job Description:
  • The Guest Experience and Complaints Manager will be responsible for managing guest complaints, ensuring that they are resolved efficiently and effectively.
  • This role requires excellent communication skills, as well as the ability to work independently and as part of a team.
Salary and Benefits:
  • Up to £28,325 plus Service Charge.
  • Health cash back plan.
  • Meals on duty.
  • Pension scheme.
  • Loyalty rewards.
  • Referral bonuses.


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