Hotel Guest Experience and Complaints Coordinator
3 days ago
We are a dynamic and global hospitality company, committed to providing exceptional guest experiences. Our team is made up of passionate professionals who share a common goal: to deliver outstanding customer service and exceed our guests' expectations.
Job Description:- The Guest Experience and Complaints Manager will be responsible for managing guest complaints, ensuring that they are resolved efficiently and effectively.
- This role requires excellent communication skills, as well as the ability to work independently and as part of a team.
- Up to £28,325 plus Service Charge.
- Health cash back plan.
- Meals on duty.
- Pension scheme.
- Loyalty rewards.
- Referral bonuses.
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