Client/Customer Success Executive

3 days ago

London, Greater London, United Kingdom LRN Corporation Full time
About the Role

The Client/Customer Success Manager will play a key role in driving business growth by ensuring the successful adoption and utilization of LRN's e-learning solutions. As a strategic partner between LRN and our clients, you will build relationships with multiple contacts and buying centres to drive revenue growth and retention.

Key Responsibilities
  • Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signature
  • Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers
  • Act as the strategic partner between LRN and our most important clients by building relationships with multiple contacts and buying centres
  • Participate in the planning process with clients regarding the deployment and utilization of LRN's licensed solution set
  • Run outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business Reviews
  • Proactively analyse client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
  • Execute on-going formal Program / Business Reviews with client stakeholders and sponsors
  • Manage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development
  • Represent the voice of our clients to internal teams including product, content and technology
Requirements
  • A minimum of 2 years of solid client-facing relationship or account management experience with a proven track record of retaining and expanding a book of existing accounts
  • Exceptional relationship development and management abilities and a proven commitment to customer service
  • Experience supporting individuals who are using a SaaS business application
  • Ability to bring clarity, structure, and discipline to a variety of situations and environments and experience working with complex projects
  • Extremely effective written, oral, and presentation communication skills
  • Strong Microsoft Office skills and a working knowledge of technology and system interfaces
  • Familiarity with Salesforce.com, MEDDPICC
  • Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
  • A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN's mission of inspiring principled performance
Benefits
  • A competitive salary of $80,000 - $100,000 per annum
  • Flexible PTO plus UK public holidays
  • Excellent healthcare plan including eye & dental care
  • Life Insurance
About LRN Corporation

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our mission is to inspire principled performance in companies and their leaders, and we believe that this can only be achieved through the active engagement of our employees.

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