Wholesale Metering Specialist

5 days ago


Bournemouth, Bournemouth, United Kingdom South West Water Limited Full time

We are Pennon Water Services, t/a Source for Business - a national business water retailer committed to delivering simple, accurate and timely billing to c. 100,000 customers through great customer service.

We have an exciting opportunity for a Wholesale and Metering Administrator to join our team based in the South West region of England.

As our Wholesale & Metering Administrator, you will play a key role in improving our customers' meter reading & wholesale experience.

You will work closely with the Wholesale and Metering Team Leader to ensure our systems are up to date and provide feedback and resolution to our customers.

Your responsibilities will include building relationships with external parties and ensuring that SLA's are adhered to.

You will also be responsible for maximising the number of meter reads received through planning, analysis, and reporting.

Investigating accounts without meter readings and coordinating with internal and external parties to ensure readings are collected is a critical aspect of this role.

The successful candidate will be educated to GCSE grade A-C or equivalent in English and Maths and have experience in a Billing or Customer Contact setting.

A proficiency in using Microsoft Excel is essential for this role.

We offer a competitive salary of £24,088 per annum plus excellent benefits including a generous holiday allowance, discretionary Bonus, Competitive Contributory Pension, Share-save Scheme, range of Group Discounts, Cycle to Work Scheme, Financial support services.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.



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