Customer Experience Manager

5 days ago


Bournemouth, Bournemouth, United Kingdom South West Water Limited Full time

Join us at Pennon Water Services, t/a Source for Business as a Wholesale and Metering Administrator.

We are a national business water retailer committed to delivering simple, accurate and timely billing to c. 100,000 customers through great customer service.

We have a permanent full-time position available based in Bournemouth, England.

As our Wholesale & Metering Administrator, you will be responsible for improving our customers' meter reading & wholesale experience.

You will report into the Wholesale and Metering Team Leader and work closely with internal and external parties to ensure our systems are up to date.

Key responsibilities include building relationships with external parties and ensuring that SLA's are adhered to.

You will also be responsible for maximising the number of meter reads received through planning, analysis, and reporting.

Investigating accounts without meter readings and coordinating with internal and external parties to ensure readings are collected is a critical aspect of this role.

The successful candidate will be educated to GCSE grade A-C or equivalent in English and Maths and have experience in a Billing or Customer Contact setting.

A proficiency in using Microsoft Excel is essential for this role.

We offer a competitive salary of £24,088 per annum plus excellent benefits including a generous holiday allowance, discretionary Bonus, Competitive Contributory Pension, Share-save Scheme, range of Group Discounts, Cycle to Work Scheme, Financial support services.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.



  • Bournemouth, Bournemouth, United Kingdom Remark Able Full time

    Job OpportunityWe are seeking an experienced Onboarding Manager to join our team at Remark Able. As a key member of our sales and customer success team, you will play a critical role in ensuring our clients' effective implementation of our marketing automation solutions.About the Role:You will work closely with our clients to understand their business...


  • Bournemouth, Bournemouth, United Kingdom NEW LOOK Full time

    Job SummaryNew Look is seeking a Customer Experience Director to lead our store team and drive sales growth through exceptional customer service. This exciting opportunity will allow you to leverage your expertise in customer relationship building and team leadership to deliver outstanding results.About the Role:In this role, you will work closely with the...


  • Bournemouth, Bournemouth, United Kingdom Rituals Full time

    Job DescriptionAs a Luxury Sales Advisor at Rituals, you will be the face of our brand, engaging with customers from the moment they enter our store. Your role is to create unforgettable customer experiences by listening to their needs and advising them on our products.You will work closely with your Store Manager and Assistant Store Manager to achieve...


  • Bournemouth, Bournemouth, United Kingdom Ee Retail Full time

    Role Overview:We are looking for a skilled and experienced Senior Retail Advisor to join our team at BT Group. The successful candidate will have experience of serving and delighting customers in a retail environment and will possess the leadership skills to give guidance and mentorship.As a Senior Retail Customer Advisor, you will be responsible for...


  • Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Full time

    Company OverviewVitality Corporate Services is a multi-award-winning UK insurance brand that prioritises employee wellbeing and career advancement.This role offers a unique opportunity to work in a dynamic environment where you can apply your skills and expertise to drive business growth and improve customer experience.Job Description:The primary purpose of...


  • Bournemouth, Bournemouth, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Bournemouth, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...


  • Bournemouth, Bournemouth, United Kingdom Beeline UK Accessories Ltd Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Experience Ambassador to join our team in Christchurch, Ferndown, Ringwood, New Milton, and Lymington Metro. As a key member of our mobile merchandising team, you will be responsible for maintaining product presentation, managing stock control, and representing Beeline UK Accessories Ltd as...


  • Bournemouth, Bournemouth, United Kingdom Nationwide Building Society Full time

    Job Overview: Customer Experience StrategistNationwide Building Society is seeking a Customer Experience Strategist to join our team. In this role, you will be responsible for developing and implementing customer experience strategies that drive business growth and improve customer satisfaction.The successful candidate will have a strong understanding of...


  • Bournemouth, Bournemouth, United Kingdom Grosvenor Casinos Limited Full time

    Job Summary: Customer Experience AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador at Grosvenor Casino Bournemouth. In this role, you will be responsible for creating a welcoming atmosphere, presenting menus confidently, and delivering exceptional customer experiences.About the...


  • Bournemouth, Bournemouth, United Kingdom DFS Furniture PLC Full time

    If you're passionate about home furnishings and dedicated to delivering exceptional customer experiences, we'd love to hear from you! As a Customer Experience Specialist at DFS Furniture PLC, you'll play a vital role in helping customers find their dream home.Customer relationships: Build strong relationships with customers, understanding their needs and...


  • Bournemouth, Bournemouth, United Kingdom Jet2 Full time

    A Career at Jet2.comWe are seeking an experienced Airport Operations Manager to lead our customer-facing teams at Bournemouth Airport. This is a challenging yet rewarding role that requires strong leadership and operational skills.


  • Bournemouth, Bournemouth, United Kingdom Jet2 Limited Full time

    Airport Customer Service PositionWe have an exciting opportunity for a motivated individual to become part of our airport team as a Customer Experience Agent. This role involves providing top-notch customer service to passengers and ensuring their journey is smooth and enjoyable.The estimated annual salary for this position is £27,444 (based on 40 hours per...


  • Bournemouth, Bournemouth, United Kingdom Jet2 Limited Full time

    ResponsibilitiesProvide a warm welcome to our customers and assist them with check-in, boarding passes, and travel documents.Support our customers during times of disruption and delays, providing effective solutions to their queries.Work collaboratively as part of a high-performing team, contributing to a positive and efficient airport experience.With a...


  • Bournemouth, Bournemouth, United Kingdom Dovetail Recruitment Ltd Full time

    Job Summary: We are looking for a highly motivated Retail Sales Assistant to join our team in Christchurch, who can provide exceptional customer service and drive sales growth.Key Job Responsibilities:Provide exceptional customer service, ensuring customers have an excellent experience in-store.Meet sales targets and goals, working collaboratively with the...


  • Bournemouth, Bournemouth, United Kingdom ICE Creates Full time

    About Us:">Better Health Insurance Advice is a UK-based health insurance brokerage committed to delivering high-quality service to our clients. We have a passion for helping people find the best health insurance solutions for their needs.">Job Description:">As an Account Manager, you will be responsible for providing expert advice to our clients regarding...


  • Bournemouth, Bournemouth, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Sales and Customer Experience Specialist to join our team in Bournemouth, United Kingdom. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Develop and maintain strong relationships with customers.Provide personalized product...


  • Bournemouth, Bournemouth, United Kingdom Site Manager Pro Full time

    At Site Manager Pro, we're a dynamic SaaS company that empowers contractors working for top house builders to increase their efficiency and profitability. As our ideal candidate, you'll be a skilled back-end developer responsible for creating, testing, and deploying upgrades to our flagship application.This role will significantly contribute to the growth of...


  • Bournemouth, Bournemouth, United Kingdom Brewhouse & Kitchen Full time

    At Brewhouse & Kitchen, we're looking for a Customer Experience Ambassador to join our dynamic team. This role is perfect for someone who is passionate about delivering exceptional food and beverage experiences.Key Highlights:Award-winning employer with a strong reputationCompetitive pay structure including tronc/tips, estimated salary range £25,000 -...


  • Bournemouth, Bournemouth, United Kingdom First Home Improvement Careers Full time

    We are seeking a Customer Experience Specialist to join our team at First Home Improvement Careers.The successful candidate will be responsible for providing excellent customer service, taking measurements, showing product samples, and conducting surveys. No cold calling or canvassing is required, as we focus on offering personalized services to our...


  • Bournemouth, Bournemouth, United Kingdom Slug & Lettuce Full time

    Do you want to be part of a vibrant team that serves energy and togetherness? As a Customer Experience Specialist at Slug & Lettuce Bournemouth, you will play a key role in delivering exceptional experiences to our guests.Your responsibilities will include welcoming and engaging with every guest, preparing and serving high-quality food and drink, making...