Customer Experience Manager
5 days ago
Join us at Pennon Water Services, t/a Source for Business as a Wholesale and Metering Administrator.
We are a national business water retailer committed to delivering simple, accurate and timely billing to c. 100,000 customers through great customer service.
We have a permanent full-time position available based in Bournemouth, England.
As our Wholesale & Metering Administrator, you will be responsible for improving our customers' meter reading & wholesale experience.
You will report into the Wholesale and Metering Team Leader and work closely with internal and external parties to ensure our systems are up to date.
Key responsibilities include building relationships with external parties and ensuring that SLA's are adhered to.
You will also be responsible for maximising the number of meter reads received through planning, analysis, and reporting.
Investigating accounts without meter readings and coordinating with internal and external parties to ensure readings are collected is a critical aspect of this role.
The successful candidate will be educated to GCSE grade A-C or equivalent in English and Maths and have experience in a Billing or Customer Contact setting.
A proficiency in using Microsoft Excel is essential for this role.
We offer a competitive salary of £24,088 per annum plus excellent benefits including a generous holiday allowance, discretionary Bonus, Competitive Contributory Pension, Share-save Scheme, range of Group Discounts, Cycle to Work Scheme, Financial support services.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
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