Customer Experience Agent

2 weeks ago


Bournemouth, Bournemouth, United Kingdom Jet2 Limited Full time
Airport Customer Service Position

We have an exciting opportunity for a motivated individual to become part of our airport team as a Customer Experience Agent. This role involves providing top-notch customer service to passengers and ensuring their journey is smooth and enjoyable.

The estimated annual salary for this position is £27,444 (based on 40 hours per week and 52 weeks per year, with an additional £3,666 for unsociable hours). As a valued employee, you will enjoy benefits such as free car parking and a pension scheme.

This is a challenging role that demands flexibility, excellent communication skills, and a passion for delivering exceptional customer experiences. You do not need prior experience, as comprehensive training is provided.

Key Tasks:
  1. Greet customers warmly and provide assistance with their queries.
  2. Process check-ins, issue boarding passes, and verify passenger documentation.
  3. Support colleagues during periods of high demand or disruptions.

The contract type is permanent seasonal, allowing for a break between peak winter and summer seasons.

You will work a variety of shifts, including early mornings, late evenings, and weekends, following a rolling 4-on, 2-off shift pattern.



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