Customer Service Advocate

1 day ago


Bournemouth, Bournemouth, United Kingdom oilandgas Full time
Field Debt Resolution Agent - Bournemouth

We are seeking motivated individuals from diverse backgrounds to lead the energy transition to net zero.

About the Job

This permanent Field Support Agent position is part of our growing Field Debt Solutions team. You will work closely with customers to resolve their debts, agreeing on suitable solutions and reducing energy consumption.

Main Responsibilities:
  • Provide top-notch customer service by understanding individual circumstances and helping find suitable solutions.
  • Identify new tenants through face-to-face interactions, Letting Agents, and neighbours while adhering to the Data Protection Act.
  • Ensure access to home broadband for data upload, with a set monthly allowance included in your salary.
Qualifications:
  • Previous experience in a customer-facing role with a passion for helping customers.
  • Basic computer skills and ability to use a smartphone and tablet.
  • Residency in the area and willingness to travel.
  • A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
  • Potential to increase salary up to £40,171 by upskilling to fit gas and electricity meters.
Perks:
  • 26 days holiday + bank holidays.
  • Generous pension scheme.
  • Life cover.
  • Bonus.
  • 20 flexible benefits with tax and/or NI savings.
About Our Company:
  • The only energy company ranked among The Inclusive Top 50 UK Employers (ranked 15th in 2022/23).
  • Committed to equal opportunities and promoting a diverse and inclusive working environment.
  • Fairness for everyone.

Salary: £36,285 & excellent perks.



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