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Global Customer Success Leader for Scale-up SaaS Businesses

1 month ago

Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

Company Overview: A privately owned Marketing Technology platform operating globally has witnessed remarkable sales growth, leading to the need for another CSM to drive client satisfaction and retention.

The Solution: With a comprehensive range of marketing automation and insight tools, the platform empowers marketing professionals to make informed, data-driven decisions, optimizing their performance across various channels.

The Role: As the Customer Success Manager, you will be an advocate for your clients and serve as their primary point of strategic contact. You will focus on providing exceptional client satisfaction, highlighting the value of the platform's modules, and driving client retention. Upselling is also a key aspect of this role, particularly if you possess a commercial awareness and customer-centric approach to account growth.

A key aspect of this role is delivering an unbeatable level of service at every touchpoint. Clients may operate on a monthly rolling basis, requiring you to stay vigilant and adapt to changing needs.

The Ideal Candidate: We seek an individual with previous experience in a customer success role, preferably within a marketing-aligned SaaS solution. A well-versed approach to high-touch customer management is essential.

Compensation: The base salary ranges from £45k to £50k, accompanied by a bonus structure. Additionally, you will receive medical and dental insurance.

ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, focusing on 'growth engine' roles such as Customer Success, Sales, Account Management, and Support.