Customer Experience Manager
1 week ago
Job Opportunity
We are seeking an experienced Onboarding Manager to join our team at Remark Able. As a key member of our sales and customer success team, you will play a critical role in ensuring our clients' effective implementation of our marketing automation solutions.
About the Role:
- You will work closely with our clients to understand their business objectives and implement our solutions against these goals.
- You will be responsible for managing client onboarding processes, ensuring seamless integration and setup of our solutions.
- With your technical expertise and problem-solving skills, you will troubleshoot any issues that arise during the onboarding process.
- You will have regular communication with our customers, providing exceptional customer service and ensuring their satisfaction.
Requirements:
- Previous experience in an onboarding or implementation role with a complex SaaS solution.
- Strong time management, problem-solving, and task management skills.
- A strong technical mindset, able to deal with more technical queries and challenges.
- Not afraid to be customer-facing.
- An eye for opportunity. Identify areas of potential client growth within your engagements.
- A drive and desire to achieve, exceed and grow.
- Self-motivated and able to work autonomously.
- The desire to learn and improve. No ego's here.
- Prior experience using Planhat is beneficial.
Benefits:
- A base salary of £32k - £40k plus a company profit bonus.
- Medical & Dental Insurance.
- Twice weekly team lunch.
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