Billing and Customer Relationship Manager

2 days ago


Bournemouth, Bournemouth, United Kingdom South West Water Full time

Pennon Water Services, trading as Source for Business, is a business water retailer dedicated to delivering exceptional customer experiences. We are seeking a skilled Wholesale and Metering Administrator to join our team in Bournemouth on a full-time permanent basis.

This exciting opportunity offers a competitive salary of £24,088 per annum, plus an attractive benefits package.

About the Job

As our Wholesale & Metering Administrator, you will play a critical role in enhancing our customers' meter reading and wholesale experience. You will report to the Wholesale and Metering Team Leader and be responsible for ensuring our systems are up-to-date and providing effective feedback and resolution to our customers.

  • Develop strong relationships with external parties to ensure seamless collaboration and meet SLAs.
  • Maximise meter read receipt rates through data analysis and planning.
  • Investigate accounts without meter readings and collaborate with internal and external stakeholders to collect readings.
  • Resolve issues arising from incorrect meter readings in a timely and efficient manner, liaising with meter read contractors, the billing team, and other stakeholders.
Requirements and Benefits

To succeed in this role, you will need:

  • Educated to GCSE grade A-C or equivalent in English and Maths.
  • Experience in Billing or Customer Contact settings.
  • Proficiency in using Microsoft Excel.

Additionally, we offer a comprehensive benefits package, including:

  • A generous holiday allowance plus bank holidays.
  • A discretionary bonus scheme.
  • A competitive contributory pension plan.
  • A share-save scheme.
  • Wellbeing support programmes.
  • A range of group discounts.
  • A cycle to work scheme.
  • Financial support services.


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