Customer Engagement Director
1 month ago
Key Responsibilities
- Develop, manage, and deliver a comprehensive communications strategy, ensuring impactful and consistent messaging across all channels.
- Produce high-quality, engaging content across various platforms, including digital, print, and events, aligning with McCarthy Stone's values and mission.
- Work closely with the Colleague Engagement Manager and other departments to ensure unified communications for both customers and colleagues.
- Regularly measure the effectiveness of communications and seek opportunities for improvement, using customer feedback and Net Promoter Score data to enhance service delivery.
- Build strong relationships with senior stakeholders and act as the main point of contact for all customer communications.
About This Role
- 3+ years of experience in Corporate Communications, PR, Media, or a related field, with a proven track record in delivering successful communication strategies.
- Exceptional written and verbal communication skills, with a strong ability to influence and collaborate with senior management and colleagues.
- Highly organized, creative, and self-motivated, with the ability to manage multiple priorities and thrive under pressure.
Why McCarthy Stone?
McCarthy Stone is a leading developer and manager of retirement communities, committed to enhancing the lives of older adults through thoughtful communication and engagement.
As a customer engagement manager, you will play a pivotal role in shaping the company's communication strategy and delivering impactful results. If you're a creative and strategic thinker with a passion for customer engagement, we encourage you to apply for this exciting opportunity.
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