Customer Service Director
5 days ago
This is an exceptional opportunity for you to take charge of your own store as the Chief Executive Officer. You will have total accountability for creating and executing a business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and leadership of a high-performing team.
You should be an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential. This role provides exposure to business planning, consumer insights, event management, customer relationship management and front-line marketing, offering all-round skills needed to progress further within the Beauty Industry.
Aveda values diversity of thought and people, offering progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
The ideal candidate should possess:
- Proven retail management experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
Primary Location: Europe, Middle East, Africa-GB-ENG-Bournemouth
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 2411516
We are an equal opportunities employer, positively encouraging applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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