Customer Service Director

14 hours ago


Bournemouth, Bournemouth, United Kingdom Bournemouth Airport Full time
Job Title: Customer Service Director - Aviation

Salary: £50,000 - £70,000 per annum

About Us:

Bournemouth Airport is seeking an experienced customer service director to lead our aviation team and drive excellence in customer experience.

Key Responsibilities:
  • Develop and implement customer-centric strategies to enhance passenger satisfaction and loyalty
  • Lead operational teams to deliver exceptional customer service and resolve issues efficiently
  • Collaborate with airlines and project teams to ensure seamless communication and coordination
  • Manage customer feedback and complaints, using insights to drive improvements
  • Monitor and analyze customer satisfaction metrics, identifying areas for enhancement
  • Stay up-to-date with industry trends and best practices, applying knowledge to inform strategy and decision-making
Requirements:
  • Proven experience in customer-facing roles, with a focus on aviation or travel industries
  • Strong leadership skills, with the ability to develop and motivate teams
  • Excellent communication and interpersonal skills, with the ability to build strong relationships
  • Analytical and problem-solving skills, with the ability to interpret data and drive improvements
  • Ability to work collaboratively with cross-functional teams and stakeholders
Benefits:
  • Be a key player in shaping Bournemouth Airport's customer experience strategy
  • Work in a dynamic environment that values innovation and continuous improvement


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