Customer Service Coordinator
11 hours ago
Pennon Water Services, trading as Source for Business, is a leading national business water retailer dedicated to delivering exceptional customer experiences. Our goal is to provide simple, accurate, and timely billing to our 100,000+ customers through outstanding service.
We are seeking a skilled Wholesale and Metering Administrator to join our team in Bournemouth on a full-time permanent basis. This exciting opportunity offers a competitive salary of £24,088 per annum plus an attractive benefits package.
About the RoleAs our Wholesale & Metering Administrator, you will play a vital role in enhancing our customers' meter reading and wholesale experience. Reporting to the Wholesale and Metering Team Leader, you will ensure our systems are up-to-date and provide effective feedback and resolution to our customers.
- Develop strong relationships with external parties to ensure SLAs are met.
- Maximise meter read receipt rates through planning, analysis, and reporting.
- Investigate accounts without meter readings and collaborate with internal and external stakeholders to collect readings.
- Resolve issues arising from incorrect meter readings in a timely and efficient manner, liaising with meter read contractors, the billing team, and other stakeholders.
To succeed in this role, you will need:
- Educated to GCSE grade A-C or equivalent in English and Maths.
- Experience in Billing or Customer Contact settings.
- Proficiency in using Microsoft Excel.
We value our staff's contributions and offer:
- A generous holiday allowance plus bank holidays.
- A discretionary bonus scheme.
- A competitive contributory pension plan.
- A share-save scheme.
- Wellbeing support programmes.
- A range of group discounts.
- A cycle to work scheme.
- Financial support services.
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