Customer Service Coordinator

11 hours ago


Bournemouth, Bournemouth, United Kingdom South West Water Full time

Pennon Water Services, trading as Source for Business, is a leading national business water retailer dedicated to delivering exceptional customer experiences. Our goal is to provide simple, accurate, and timely billing to our 100,000+ customers through outstanding service.

We are seeking a skilled Wholesale and Metering Administrator to join our team in Bournemouth on a full-time permanent basis. This exciting opportunity offers a competitive salary of £24,088 per annum plus an attractive benefits package.

About the Role

As our Wholesale & Metering Administrator, you will play a vital role in enhancing our customers' meter reading and wholesale experience. Reporting to the Wholesale and Metering Team Leader, you will ensure our systems are up-to-date and provide effective feedback and resolution to our customers.

  • Develop strong relationships with external parties to ensure SLAs are met.
  • Maximise meter read receipt rates through planning, analysis, and reporting.
  • Investigate accounts without meter readings and collaborate with internal and external stakeholders to collect readings.
  • Resolve issues arising from incorrect meter readings in a timely and efficient manner, liaising with meter read contractors, the billing team, and other stakeholders.
Requirements

To succeed in this role, you will need:

  • Educated to GCSE grade A-C or equivalent in English and Maths.
  • Experience in Billing or Customer Contact settings.
  • Proficiency in using Microsoft Excel.
What We Offer

We value our staff's contributions and offer:

  • A generous holiday allowance plus bank holidays.
  • A discretionary bonus scheme.
  • A competitive contributory pension plan.
  • A share-save scheme.
  • Wellbeing support programmes.
  • A range of group discounts.
  • A cycle to work scheme.
  • Financial support services.


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