Operations and Supply Chain Coordinator

2 days ago


Bournemouth, Bournemouth, United Kingdom South West Water Limited Full time

Pennon Water Services, t/a Source for Business is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service.

We are committed to helping our customers lower water use and reducing costs.

We have an opportunity for a Wholesale and Metering Administrator to join our team based in the South West region of England.

As our Wholesale & Metering Administrator, you will improve our customers' meter reading & wholesale experience.

You will report into the Wholesale and Metering Team Leader and ensure our systems are up to date.

You will build relationships with external parties and ensure that Service Level Agreements (SLA's) are adhered to.

Maximising the number of meter reads received through planning, analysis, and reporting is key to your success.

You will investigate accounts without meter readings and coordinate with internal and external parties to ensure readings are collected.

Resolving any issues that may arise from incorrect meter readings in a timely and effective manner is crucial.

Our ideal candidate will be educated to GCSE grade A-C or equivalent in English and Maths.

They will have experience in a Billing or Customer Contact setting and be proficient in using Microsoft Excel.

We offer a competitive salary of £24,088 per annum plus excellent benefits including a generous holiday allowance, discretionary Bonus, Competitive Contributory Pension, Share-save Scheme, range of Group Discounts, Cycle to Work Scheme, Financial support services.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.



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