Energy Transition Specialist

6 days ago


Bournemouth, Bournemouth, United Kingdom oilandgas Full time
Field Customer Support Agent in Bournemouth

We welcome diverse applications from various backgrounds and experiences to drive the energy transition to net zero.

About the Role

This is a permanent Field Support Agent position within our growing Field Debt Solutions team. You will assist customers in resolving their debts by working with them to agree on suitable solutions and reducing energy consumption.

Main Responsibilities:
  • Deliver exceptional customer service by understanding individual circumstances and helping find appropriate solutions.
  • Identify new tenants through face-to-face interactions, Letting Agents, and neighbours while complying with the Data Protection Act.
  • Have access to home broadband for data upload, with a set monthly allowance included in your salary.
Requirements:
  • Previous experience in a customer-facing role with a desire to help customers.
  • Basic PC skills and ability to use a smartphone and tablet.
  • Residence in the area and willingness to travel.
  • A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
  • Potential to increase salary up to £40,171 by upskilling to fit gas and electricity meters.
Benefits:
  • 26 days holiday + bank holidays.
  • Generous pension scheme.
  • Life cover.
  • Bonus.
  • 20 flexible benefits with tax and/or NI savings.
About Us:
  • The only energy company featured in The Inclusive Top 50 UK Employers (ranked 15th in 2022/23).
  • Committed to equal opportunities and promoting a diverse and inclusive working environment.
  • Fairness for everyone.

Salary: £36,285 & great benefits.



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