Payments Collections Specialist
6 months ago
**JOB DESCRIPTION**
To minimize losses to the firm, you will also play an active role requesting client’s account termination, as well as the return (or billing) of rented equipment. You will be managing a Collections queue using the firm’s proprietary Collections system (PCM) while navigating a complex multi-systems environment, as we are seeking a dedicated team player with the skill set to match.
Commercial accounts receivable collection experience will be considered an asset, and so will Merchant Acquiring experience in a front-line support role.
**Skills/Capabilities**
- Very comfortable communicating with our Clients and Internal Partners in a metrics-driven environment
- Able to navigate multiple technologies while staying engaged our Clients and Internal Partners
- Demonstrate resiliency, and extreme adaptability in a fast-paced environment
- Document account activities thoroughly and concisely
- Demonstrates personal excellence including punctuality, integrity, and accountability
- Approach problems logically and with good judgment to ensure the appropriate outcome
- Make appropriate decisions on behalf of our Clients and internal Partners quickly and effectively
- Effectively prioritize work to ensure efficiency
- Required to abide by all applicable regulatory and department practices and procedures
- Have the ability to work independently and in a team environment
- Think critically and exercise independent judgement
**Qualifications Summary**:
- Post-secondary Diploma or Degree in Business Administration, or related discipline.
- Banking / Commercial / Payment Processing Industry experience preferred.
- Demonstrated commercial accounts receivable collection preferred.
- Excellent PC and keyboarding skills, MS Office products, intermediate Word & Excel proficiency, along with a general and solid aptitude for technology.
- Excellent analytical, communication, and negotiation skills.
- Proven self-starter, results oriented, and team player.
**ABOUT US**
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
**ABOUT THE TEAM**
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
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