Customer Relationship Specialist

6 months ago


Bournemouth, United Kingdom Domestic Appliance Guard Full time

**Customer Relationship Specialist**

**Basic Salary: £24,000 - £26,000 per annum plus commission**

**Hours: 40 hours per week (Monday-Friday)**

**Location: Bournemouth Dorset**

We are looking for new talent in our Customer Service and Retentions team. Our employees are our most valuable asset and we believe in investing in everyone we employ.

**Key Responsibilities**:

- Interact with various departments and customers regarding renewals, cancellations, collecting failed payments and new business
- Overcome tough objections from customers who are looking to cancel their plan
- Remaining compliant during all communications internally and externally
- Ability to work in a fast paced environment
- Ability to multi-task and work pro-actively
- Capture and accurately record information
- Communicate with existing customers regarding their outstanding payments, potential problems and finding solutions
- Work with customers to gain an understanding of their financial and personal situation in order to arrange a suitable and affordable payment plan

**In order to be successful in this role, you will require the following**:

- A strong desire to exceed targets
- Resilient, positive and professional attitude
- Motivated to look for, find and capitalise on under-utilised opportunities
- Ability to retain business and overcome challenging objections
- Articulate, organised and customer focused

**In return for your hard work, we offer a great salary and commission scheme, including but not limited to**:

- Up to £26k Basic Salary D.O.E + Commission which can boost salary to £30,000-£48,000 uncapped.
- 21 days holiday pus bank holidays
- Extensive training
- Pension scheme

**Benefits**:

- Weekly Pay
- Commission
- Casual dress
- Company events & social hours
- On-site parking

**Job Types**: Full-time, Permanent

Pay: £30,000.00-£48,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Telephony: 2 years (required)

Work Location: In person

Reference ID: DGRTR1



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