Customer Care Specialist
6 months ago
We're on the hunt for a Customer Care Specialist, ready to take our customer service to new heights This role is not just about answering calls; it's about ensuring every customer's post-service experience is top-notch.
In this exciting role, you'll engage with customers, resolve their queries, and turn their feedback into a success roadmap for us.
**Key Responsibilities**:
- Nurture and strengthen customer relationships
- Uphold and boost our reputation across various online platforms
- Monitor customer satisfaction, tackling any issues proactively
- Lead special customer-oriented campaigns
**Your Skills**:
- Demonstrable experience in a customer service or sales role within our industry
- Proficient in Outlook with the ability to pick up new systems quickly
- Exceptional organisational skills, adept at multitasking
- Driven and resilient, capable of meeting targets under pressure
**What's in It for You?**
- Competitive salary (£24,000.00-£26,000.00 per annum) with a commission scheme rewarding customer retention and satisfaction
- Comprehensive benefits package: casual dress, company pension, cycle-to-work scheme, on-site parking
- Regular working hours from Monday to Friday in our bustling Bournemouth town centre office
- A collaborative, fun-loving team with opportunities for progression as we continue to grow
Step into a career that makes a genuine difference. Come, be a part of our story
Pay: £24,000.00-£26,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
Application question(s):
- Do you have experience working with extended warranties or insurance for appliances and or heating systems?
**Experience**:
- Telephony: 1 year (required)
**Language**:
- fluent english (required)
**Location**:
- Bournemouth (required)
Work Location: In person
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