Customer Care Specialist
3 months ago
We're looking for an ambitious and motivated individual to join our quickly-growing FinTech business. As a member of the Customer Care team, your job will essentially be to help customers get their account in shape. Whether they're going through a difficult situation with their bills or want to improve their financial profile for the long term, you're there to listen and offer support.
No two customers are the same so being able to investigate and understand in an empathetic way will be key to achieving job satisfaction. Whilst you technically work in Collections, your main priority is to support our customers when they need you the most. Using the forbearance tools available, you will be designing solutions that fit the individual and agreeing on plans that dramatically improve people's lives.
You'll need to be someone who cares about people and can build relationships. In return, we will give you complete autonomy over your role and customers, with the freedom to create new approaches and tech solutions that change the way people interact with finance.
Whilst previous financial experience would be helpful, we care more about your ability to own and solve problems. We work as a close team so this role is office-based, not remote, but being 2 minutes from the beach definitely helps with the creative process.
If you're interested in coming on this journey with us, the MAL team would love to hear from you.
**Salary**: £35,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
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