Customer Care Specialist

6 months ago


Bournemouth, United Kingdom Loans by Mal Full time

We're looking for a people focused and ambitious individual to join our quickly-growing FinTech business Loans by Mal. Before we go any further, please be aware this role requires someone to be in our Bournemouth office 5 days per week and every 3rd Saturday.

**What we will ask you to do**:
As a member of the Customer Care team, your job will essentially be to help customers get their account in shape. Whether they're going through a difficult situation with their bills or want to improve their financial profile for the long term, you're there to listen and offer support.

No one customer is the same so being able to investigate and understand in an empathetic way will be key to you achieving job satisfaction.

Whilst you technically work in Collections, your main priority is to support our customers when they need you the most.

Using our internal tools, you will be designing solutions that fit the individual and agreeing plans that dramatically improve people's lives.

We will give you complete autonomy over your role and customers, with the freedom to create new approaches and tech solutions that change the way people interact with finance.

**What we are looking for**:

- You'll absolutely need to be someone who cares about people and can build relationships. This role is all about being compassionate and understanding.
- If you are the person your friends come to when they want to track someone down on social media, you are our kind of person.
- We are ultimately looking for someone who has the ability to own and solve problems.
- We work as a close team so this role is office based, not remote, but being 2 minutes from the beach definitely helps with the creative process.

If you're interested in coming on this journey with us, the MAL team would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Ability to Commute:

- Bournemouth (required)



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