Wholesale and Metering Support Specialist

1 day ago


Bournemouth, Bournemouth, United Kingdom South West Water Full time

South West Water, a leading business water retailer, is committed to delivering excellent customer experiences. As part of our team, you will contribute to improving our customers' meter reading and wholesale experience.

We are looking for a highly skilled Wholesale and Metering Administrator to join us in Bournemouth on a full-time permanent basis. This position comes with a competitive salary of £24,088 per annum and an impressive benefits package.

Key Responsibilities

As our Wholesale & Metering Administrator, your key responsibilities will include:

  • Building and maintaining strong relationships with external parties to ensure seamless collaboration.
  • Analysing data to maximise meter read receipt rates and improve overall performance.
  • Collaborating with internal and external stakeholders to resolve issues related to missing meter readings.
  • Liaising with meter read contractors, the billing team, and other stakeholders to resolve meter reading queries in a timely and efficient manner.
Requirements and Benefits

To be successful in this role, you will need:

  • Educated to GCSE grade A-C or equivalent in English and Maths.
  • Experience in Billing or Customer Contact settings.
  • Proficiency in using Microsoft Excel.

Additionally, we offer a range of benefits, including:

  • A generous holiday allowance plus bank holidays.
  • A discretionary bonus scheme.
  • A competitive contributory pension plan.
  • A share-save scheme.
  • Wellbeing support programmes.
  • A range of group discounts.
  • A cycle to work scheme.
  • Financial support services.


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