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Senior Conversion Rate Optimisation Specialist

2 months ago

Farringdon, Greater London, United Kingdom Conversion Full time
About Conversion

We're a pioneering agency in the UK, dedicated to helping our clients create an unfair competitive advantage through testing and conversion rate optimisation. Our team of specialists and generalists work together to deliver results for clients ranging from small businesses to large enterprises like Citrix, The Guardian, and Facebook.

We're looking for a senior professional to lead our experimentation strategy across 3-5 exciting enterprise and/or advanced client accounts. As a key member of our team, you'll work closely with our project manager, associate consultant, and delivery team to develop and execute a strategy that drives long-term results and maturation of our clients' testing capabilities.

About the Role

This is a big opportunity for a proven conversion leader to help drive forward our approach and product offering. You'll be responsible for setting the agenda for our clients, managing a testing roadmap, and prioritising insights and testing strategy to help our clients achieve their goals and deliver ROI.

Key Responsibilities
  • Leadership: live and uphold our values while encouraging our people to develop.
  • Client leadership: senior point of contact for 3-5 advanced or enterprise-level clients, leading on strategy and helping our clients mature their testing programmes.
  • Testing strategy: set the agenda for our clients and manage a testing roadmap to help deliver long-term results and maturation of your clients' testing capabilities.
  • Advanced experimentation: work with our Director of Product & Strategy to develop our approach to experimentation, across AB testing, personalisation, and exploring new opportunities to put testing at the heart of businesses.
  • Results: accountability for success for your clients - to be measured via average win rate, and NPS.
  • Support and mentorship: work closely with our trainee and associate consultants as they shadow and support you on your client accounts.
  • Collaboration: foster a culture of collaboration by sharing strategy internally with delivery team, before with clients, and provide feedback to your peers.
  • Sales & Marketing: work with Sales and Marketing to support new business meetings and join pitch teams when required.
Secondary Responsibilities
  • Thought leadership (internal): work with our Head of Experimentation to inspire and motivate the consultancy team to deliver exceptional work for our clients.
  • Thought leadership (external): work with our Head of Experimentation and the New Business and Marketing director to establish us as the leader in the market for experimentation.
  • Delivery of our in-house consultant training programme: responsible for delivering key sections as required of our in-house training programme for Trainee Consultants.
  • Sales & Marketing: work with Sales and Marketing team to develop content for marketing efforts and deliver quant and qual research for new business opportunities.

Product: look for opportunities to evolve a best-in-market proposition - always two steps ahead of our competition and three steps ahead of our clients.

Requirements
  • Problem solver.
  • Collaborative.
  • Positive.
  • Humble.
  • Data-driven.
  • High emotional intelligence.
  • Proven experience with leading strategy for advanced testing organisations.
  • Client-centric with experience working in 'enterprise' environments.
  • Actively seeks out opportunities to improve and keeps up with market trends.
  • Connection with our values: Evidence over opinion, With passion, Continuous growth, Better together.
Benefits

We're a fantastic team with bundles of talent and ideas. Some of our benefits include:

  • Fully flexible working - work from home or from our office.
  • Flexi Friday - We believe in giving employees the freedom of how to best use their time.
  • 25 days' holiday each year.
  • Continuous personal development plans for all.
  • Company contributory pension scheme.
  • Private healthcare (AXA PPP).
  • £750 annual flexible benefits package (which can be used for buying holiday, gym membership, charitable giving, and more).
  • Annual travel card loan if required.
  • Special gifts on Conversaries (the anniversary of the date you joined Conversion).
  • Weekly shopping order to the office for those who like to go in.