Senior Conversion Rate Optimisation Specialist
4 weeks ago
Conversion is a pioneering agency at the forefront of conversion rate optimisation (CRO) and testing. Our team of specialists and generalists work together to help clients better understand their customers and translate this insight into action.
We believe that testing is not just about changing button colours, but about creating a testing framework that allows our clients to take risks. This approach enables us to test not only websites and apps, but also pricing, product, and strategy. Our results-driven approach delivers definitive ROI for our clients.
Our team is made up of experts in copywriting, behavioural psychology, user research, analytics, UX design, frontend development, and project management. We've delivered results for clients ranging from one-person lead generation sites to major brands like Citrix, The Guardian, and Facebook.
We're looking for a Senior Conversion Rate Optimisation Specialist to lead the experimentation strategy across 3-5 exciting enterprise and/or advanced client accounts. You will work closely with the team to deliver a strategy for clients spanning insight, test ideation, test completion, and analysis.
About the RoleThis is a big opportunity for a proven conversion leader to help drive forward a pioneering agency in a fast-growing space. You will be responsible for developing and leading exceptional experimentation strategies for our biggest and most advanced clients, while driving forward our approach and product offering.
Key Responsibilities- Leadership: live and uphold our values while encouraging our people to develop.
- Client leadership: senior point of contact for 3-5 advanced or enterprise-level clients, leading on strategy and helping our clients mature their testing programmes.
- Testing strategy: set the agenda for our clients and manage a testing roadmap to help deliver long-term results and maturation of your clients' testing capabilities.
- Advanced experimentation: work with the Director of Product & Strategy to develop our approach to experimentation, across AB testing, personalisation, and exploring new opportunities to put testing at the heart of businesses.
- Results: accountability for success for your clients, measured via average win rate and NPS.
- Support and mentorship: work closely with our trainee and associate consultants as they shadow and support you on your client accounts.
- Collaboration: foster a culture of collaboration by sharing strategy internally with the delivery team, before with clients, and provide feedback to your peers.
- Sales & Marketing: work with Sales and Marketing to support new business meetings and join pitch teams when required.
- Thought leadership (internal): work with the Head of Experimentation to inspire and motivate the consultancy team to deliver exceptional work for our clients.
- Thought leadership (external): work with the Head of Experimentation and the New Business and Marketing director to establish Conversion.com as the leader in the market for experimentation.
- Delivery of our in-house consultant training programme: responsible for delivering key sections as required of our in-house training programme for Trainee Consultants.
- Sales & Marketing: work with Sales and Marketing team to develop content for marketing efforts and deliver quant and qual research for new business opportunities.
Product: look for opportunities to evolve a best-in-market proposition, always two steps ahead of our competition and three steps ahead of our clients.
Requirements- Problem solver.
- Collaborative.
- Positive.
- Humble.
- Data-driven.
- High emotional intelligence.
- Proven experience with leading strategy for advanced testing organisations.
- Client-centric with experience working in 'enterprise' environments.
- Actively seeks out opportunities to improve and keeps up with market trends.
- Connection with our values: Evidence over opinion, With passion, Continuous growth, Better together.
Conversion.com is filled with great people with bundles of talent and ideas. Some of our benefits include:
- Fully flexible working - work from home or from our office.
- Flexi Friday - We believe in giving employees the freedom of how to best use their time.
- 25 days' holiday each year.
- Continuous personal development plans for all.
- Company contributory pension scheme.
- Private healthcare (AXA PPP).
- £750 annual flexible benefits package (which can be used for buying holiday, gym membership, charitable giving, and more).
- Annual travel card loan if required.
- Special gifts on Conversaries (the anniversary of the date you joined Conversion).
- Weekly shopping order to the office for those who like to go in.
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