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Senior Client Relationship Manager

4 weeks ago

East Kilbride, South Lanarkshire, United Kingdom A1 Jobs Ltd Full time

A1 Jobs Ltd is seeking an experienced Senior Client Relationship Manager to join their team in Scotland. As a key member of the business, you will be responsible for managing and growing client relationships across the region. Your primary focus will be on serving as the primary point of contact for clients, ensuring their rental needs are met, and maintaining accurate stock counts for our rental customers. You will also be responsible for developing and nurturing strong relationships with clients, understanding their unique needs, and providing tailored solutions. In addition, you will identify opportunities for growth and cross-selling within the existing client base, collaborate with the operations team to ensure seamless delivery and exceptional customer service, and utilize a CRM system to maintain detailed records of all client interactions and account activities. The ideal candidate will have a minimum of 3 years of experience in an account management or client-facing role, preferably within the textile rental or logistics industry. They will possess strong interpersonal and communication skills, with the ability to build trust and rapport with clients, as well as excellent problem-solving and analytical skills, with a keen eye for detail. The role requires proficiency in using CRM systems and data analysis tools, a willingness to travel within Scotland, and a passion for providing exceptional customer service and driving business growth. The company offers an excellent salary and company benefits, including a company car and fuel card.

Key Responsibilities:

  • Manage a portfolio of customers across Scotland, serving as the primary point of contact for clients
  • Monitor and maintain accurate stock counts for our rental customers, ensuring timely replenishment and efficient inventory management
  • Develop and nurture strong relationships with clients, understanding their unique needs and providing tailored solutions
  • Identify opportunities for growth and cross-selling within the existing client base
  • Collaborate with the operations team to ensure seamless delivery and exceptional customer service
  • Utilize CRM system to maintain detailed records of all client interactions and account activities

Requirements:

  • Minimum 3 years of experience in an account management or client-facing role, preferably within the textile rental or logistics industry
  • Strong interpersonal and communication skills, with the ability to build trust and rapport with clients
  • Excellent problem-solving and analytical skills, with a keen eye for detail
  • Proficient in using CRM systems and data analysis tools
  • Willingness to travel within Scotland
  • Passionate about providing exceptional customer service and driving business growth