Technical Service Representative
5 days ago
**About the Role**
We are looking for a highly motivated and organized Technical Service Representative to join our support team at HSO UK. As a key member of our team, you will be responsible for providing first-line support to our clients and ensuring their needs are met.
In this role, you will work on a shift basis, Monday to Sunday 08:00 to 18:00, with some variations. You will be required to have excellent communication skills and be able to work independently as well as part of a team.
Key Responsibilities
- Provide technical support to customers over the phone and via other communication channels
- Manage and resolve customer complaints in a professional and courteous manner
- Work closely with the team lead to ensure seamless communication and problem resolution
Requirements
- Minimum 1-3 years' experience in 1st/2nd line support with excellent troubleshooting and problem-solving skills
- Familiarity with retail IT and POS solutions is desirable
- Excellent communication and interpersonal skills
What We Offer
- A competitive salary of £22,000 increasing after probation
- A comprehensive benefits package including training and social activities virtually
- Opportunities for career growth and development
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