Technical Service Representative

5 days ago


Sale, Trafford, United Kingdom Recooty Full time

**About the Role**

We are looking for a highly motivated and organized Technical Service Representative to join our support team at HSO UK. As a key member of our team, you will be responsible for providing first-line support to our clients and ensuring their needs are met.

In this role, you will work on a shift basis, Monday to Sunday 08:00 to 18:00, with some variations. You will be required to have excellent communication skills and be able to work independently as well as part of a team.

Key Responsibilities

  • Provide technical support to customers over the phone and via other communication channels
  • Manage and resolve customer complaints in a professional and courteous manner
  • Work closely with the team lead to ensure seamless communication and problem resolution

Requirements

  • Minimum 1-3 years' experience in 1st/2nd line support with excellent troubleshooting and problem-solving skills
  • Familiarity with retail IT and POS solutions is desirable
  • Excellent communication and interpersonal skills

What We Offer

  • A competitive salary of £22,000 increasing after probation
  • A comprehensive benefits package including training and social activities virtually
  • Opportunities for career growth and development


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