Customer Service Representative
5 days ago
As a Customer Service Representative with Co-op Digital, you will be part of a dynamic team that strives to deliver exceptional customer experiences. The ideal candidate will possess excellent communication skills and a passion for providing top-notch service.
Key Responsibilities:- Provide friendly and thoughtful service to customers, responding to their queries and championing Co-op products and Membership.
- Work collaboratively with store colleagues to solve problems for customers and members.
- Maintain a safe and organized store environment by ensuring shelves are stocked and prices, dates, and temperatures are accurate.
- Support the introduction of new products and services, sharing knowledge with colleagues to enhance their experience.
- Engage with the local community through various activities and events.
The successful candidate will have a flexible approach to working hours, including varying shifts and weekends. In return, they can expect a range of benefits, including:
- 30% discount on all Co-op products in-store plus 10% discounts on other brands (increasing to 20% on payday weekends).
- A pension scheme with up to 10% employer contributions.
- Wagestream – a money management app providing access to a percentage of earned pay.
- 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
- Virtual healthcare services for employees and their families.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for personal development and career progression.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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