Customer Service Professional

6 days ago


Sale, Trafford, United Kingdom Venom IT Full time
Job Description

We are seeking a skilled Customer Service Professional to join our team at Venom IT in Cheshire. This is a full-time role that requires exceptional communication skills, strong problem-solving abilities, and the ability to work in a fast-paced environment.

About the Role

This position involves providing first-class service to customers via inbound calls, creating support tickets, and assisting the Support Manager in achieving team KPIs based on query response times.

Key Responsibilities
  • Initial Point of Contact: Respond promptly to customer inquiries via telephone.
  • Ticket Creation: Generate new support tickets for customers as needed.
  • Team Collaboration: Work closely with the Support Manager to meet team performance targets.
Requirements
  • Relevant Skills: Proficiency in Microsoft Office applications and excellent typing skills.
  • Professional Communication: Demonstrate a professional telephone manner and strong listening skills.
Desirable Experience
  • Contact Centre Background: Previous experience in a fast-paced contact centre environment is highly desirable.
  • Customer Service Expertise: Proven track record of delivering outstanding customer service in an office-based or face-to-face setting.
Benefits
  • Holiday Allowance: 23 days holiday + bank holidays.
  • MEDICAL INSURANCE: Private Medical Insurance including Mental Health & Wellbeing Support, optical cash back, and Dental cash back.
  • Birthday Day Off: Celebrate your birthday with an extra day off.
  • Gym Membership: Subsidised Gym Membership for a healthy lifestyle.
  • Pension Scheme: Auto Enrolment Pension Scheme for retirement savings.
  • Retail Discounts: Reward Gateway Retail Discount Scheme for exclusive discounts.
  • Personal Development: Opportunities for personal growth and development.
  • Onsite Parking: Convenient onsite parking for easy commutes.
  • Social Events: Quarterly social events and annual Christmas Party for team bonding.

The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience.



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