Community Team Manager

5 days ago

Sale, Trafford, United Kingdom Trafford Domestic Abuse Services Domestic Abuse Service Full time

Purpose of the role

To lead and supervise the Community Team in the day-to-day running of the Domestic Abuse Service. To ensure the provision of a flexible range of services for adults who have suffered domestic abuse living in the Trafford community.

Main Responsibilities

  • Line management of Community team members to include recruitment, performance management, coaching, and support
  • Carry out case management, including regular file audits and reports to ensure compliance with contract reporting requirements
  • Coordinate the capturing of data to ensure the work of the Community team is evidenced and outcome-based
  • Allocate cases within the team and analyze stats and data to monitor daily caseloads against resources and look for trends and patterns of behavior
  • Responsibility for data security, data sharing, and systems management for the Community team
  • Quality assure safeguarding paperwork and ensure it complies with the service standards and safeguarding protocol
  • Manage and coordinate the referral processes and support provision for Medium Risk Victims of domestic abuse
  • Work closely with the Senior DAA to Quality assure all referrals into the service
  • Identify and improve pathways through partnership working
  • Implement processes across the service as identified by the Service Manager as part of our quality assurance and accreditation requirements
  • Ensure a consistent delivery of services to survivors, including risk assessment, safety planning, referrals to other agencies, and MARAC by allocating and monitoring work across the team
  • Ensure risk assessment and risk management procedures are followed at all times, prioritizing those most at risk
  • Support and co-supervise volunteers and students allocated to the Community Service
  • Support the Services Manager on reporting and delivery of outcomes as highlighted in funders' requirements
  • Liaise and work in conjunction with TDAS senior management team to provide a holistic support service to families across all TDAS services
  • Access regular feedback from service users to ensure the continued improvement of services and support offered to children and young people by TDAS
  • Deliver awareness-raising sessions to the public on domestic abuse and its effects on families
  • Cover any staff absences and temporary gaps to ensure continuity of service delivery for the Community Service
  • Support the Services Manager with the setup and project management of new services
  • Plan and manage own workload, working on own initiative, often in times of crisis

General

  • Work with the Chief Executive Officer and other staff members to promote and support the development of TDAS
  • Adhere to TDAS Code of Conduct at all times
  • Attend staff meetings when required
  • Work in line with, and follow, the policies and procedures of TDAS
  • Ensure all TDAS policies and procedures are implemented and promoted by staff
  • Actively promote diversity in the organization
  • Act as an ambassador for and represent TDAS at external functions
  • Represent TDAS on local and regional forums
  • Build positive relationships and partnerships with key local agencies
  • Embody TDAS's values and act as a role model
  • Participate actively in the management team, contributing to the strategic development of the organization

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