Customer Loyalty Manager

3 days ago

London, Greater London, United Kingdom Redefined Ltd Full time
About the Role

We are seeking a highly skilled Customer Loyalty Manager to join our team at Redefined Ltd. As a key member of our Luxury brand portfolio, you will play a crucial role in driving excellent execution and delivering best-in-class assets to our customers.

Key Responsibilities
  • Activation Planning: Develop and implement a rolling activation plan for our Luxury customers, ensuring we showcase our brand admirably across all touchpoints.
  • Custom Incentives: Create and execute custom incentive programs across the specialist Whisky channel to drive salience and advocacy for our Luxury brands.
  • Asset Development: Collaborate with agencies to develop best-in-class assets for the Luxury sales channel, ensuring alignment with our business priorities.
  • Measurement and Evaluation: Conduct regular M&E to ensure continuous improvement of our plans and drive greater return on investment.
  • Budget Management: Manage A&P budgets for your customers, with accurate forecasting on a monthly basis.
Ideal Candidate Profile
  • Experience: 3-5 years of experience as a Sales or Marketing Executive, including experience working with Luxury brands and customers.
  • Skills: Project management, analytical, and core selling skills, with the ability to build powerful relationships and work collaboratively within a team.
  • Personal Qualities: Problem-solving skills, time management, and prioritization skills, with a strong ability to adapt quickly and deal with ambiguity.

We value diversity and inclusion at Redefined Ltd, and we encourage candidates from diverse backgrounds to apply. If you're passionate about this role and have the skills and experience to succeed, we'd love to hear from you.

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