Customer Loyalty Manager

1 week ago


London, Greater London, United Kingdom Moonpig Group Full time
About the Role

We are seeking a skilled CRM Executive to join our team at Moonpig Group. As a key member of our customer engagement team, you will play a crucial role in planning and executing CRM communications to our most loyal customers and members of our Plus subscription across multiple markets.

Key Responsibilities
  • Support the planning and execution of cross-channel monthly communications plans, working closely with various stakeholders including commercial, creative, brand, and CRM Newsletter specialists.
  • Develop and execute new communication touchpoints that drive repeat orders across multiple markets.
  • Provide regular performance reports on campaigns and share results with relevant stakeholders.
Requirements
  • Proven experience in executing CRM campaigns.
  • Strong analytical skills, with the ability to identify trends in data and results.
  • Excellent communication and project management skills.
  • Passion for CRM and customer loyalty.
Moonpig's Commitment to Equality, Diversity and Inclusivity

We are committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We strive to push for diversity and ensure that all Moonpig Group employees feel safe and comfortable to be their authentic selves at work.


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