Training and Development Manager

5 days ago

London, Greater London, United Kingdom Spicerhaart Learning & Development Team Full time
Job Description

**About the Role**

Spicerhaart Learning & Development Team is seeking a highly skilled and experienced Training and Development Manager to join our team. As a key member of our team, you will be responsible for designing, developing, and delivering training programs that facilitate and improve colleague performance in both sales and customer experience.

**Key Responsibilities**

  • Design and develop training programs that meet the needs of Spicerhaart colleagues, ensuring they have the skills and knowledge required to excel in their roles.
  • Deliver training programs that meet all aspects of procedural compliance and legislative requirements, ensuring colleagues are equipped to provide excellent customer service.
  • Develop and maintain training manuals and documentation, ensuring they reflect current company policy and legislative requirements.
  • Provide support to other departments in the development and upkeep of Operations Manuals.
  • Review training materials to ensure they provide learning that enables improved performance within Spicerhaart.
  • Maintain an up-to-date knowledge of company procedures, operating systems, key tasks, and legal requirements to develop and maintain training materials and deliver effective training.
  • Stay up-to-date with best practice in training and development, recommending implementation within the company where appropriate.
  • Participate in and coordinate special projects as requested, assisting in other areas within the section and providing cover as required.
  • Manage allocated training projects, designing and delivering appropriate solutions to standard, deadline, and cost.
  • Work towards delivering a 100% course completion rate with our apprentices through support, mentorship, and assessment.
  • Ensure adherence to company core beliefs and standards at all times.
  • Ensure compliance with the company dress code.

**Requirements**

  • Ideal education to degree standard, CIPD qualification in Learning and Development, or equivalent business experience, including a minimum of 3 years in a sales, property, or retail sales-related role.
  • Experience of different learning platforms an advantage.
  • Experience of apprenticeship programs and qualified to provide competent assessments to enable the successful completion of level 2 & 3 apprenticeships.
  • Excellent communication and presentation skills, self-motivated, confident, and flexible, with the ability to work accurately and be well-organized.

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