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Training Manager

2 months ago

London, Greater London, United Kingdom Spicerhaart Learning & Development Team Full time
Job Description

Company Overview

Spicerhaart Learning & Development Team is a leading provider of training and development solutions for the real estate industry. We are passionate about delivering exceptional customer service and are committed to the continuous improvement of our people.

Main Purpose of the Role

The Training Manager - Learning and Development will be responsible for designing and delivering comprehensive training programs to enhance the performance of Spicerhaart colleagues. This role will play a critical part in ensuring that our team members have the skills and knowledge required to deliver excellent customer service and meet the company's vision.

Key Responsibilities

  • Design, develop, and deliver training programs that facilitate improved colleague performance in sales and customer experience.
  • Develop and maintain training manuals and documentation to ensure they reflect current company policies and legislative requirements.
  • Provide support to other departments in the development and upkeep of Operations Manuals.
  • Review training materials to ensure they provide learning that enables improved performance within Spicerhaart.
  • Maintain an up-to-date knowledge of company procedures, operating systems, key tasks, and legal requirements to develop and maintain training materials and deliver effective training.
  • Keep up-to-date with best practices in training and development, recommending implementation within the company where appropriate.
  • Participate in and coordinate special projects as requested, assisting in other areas within the section and providing cover as required.
  • Manage allocated training projects, designing and delivering appropriate solutions to standard, deadline, and cost.
  • Work towards delivering a 100% course completion rate with our apprentices through support, mentorship, and assessment.
  • Ensure adherence to the company's core beliefs and standards at all times.
  • Ensure that all training programs are delivered in accordance with the company's dress code.

Requirements

  • Ideal candidate will be educated to degree standard, with a CIPD qualification in Learning and Development or equivalent business experience, including a minimum of 3 years in a sales, property, or retail sales-related role.
  • Experience of different learning platforms is an advantage.
  • Experience of apprenticeship programs and qualified to provide competent assessments to enable the successful completion of level 2 & 3 apprenticeships.
  • Excellent communication and presentation skills, with the ability to work accurately and be well-organized.