Training and Development Specialist
5 days ago
Company Overview
Spicerhaart Learning & Development Team is a leading provider of training and development solutions for the real estate industry. We are passionate about delivering exceptional customer service and are committed to the continuous improvement of our people.
Main Purpose of the Role
The Training Manager - Learning and Development will be responsible for designing and delivering comprehensive training programs to enhance the performance of Spicerhaart colleagues. This role will play a critical part in ensuring that our team members have the skills and knowledge required to deliver excellent customer service and meet the company's vision.
Key Responsibilities
- Training Program Design and Delivery
Design, develop, and deliver training programs that facilitate and improve colleague performance in sales and customer experience.
Training Materials DevelopmentDevelop and maintain training manuals and documentation to ensure they reflect current company policy and legislative requirements.
Training SupportProvide support for other departments in the development and upkeep of Operations Manuals.
Training Evaluation and ImprovementReview training materials to ensure activities provide learning that enables improved performance within Spicerhaart.
Training Systems ManagementManage allocated training projects, designing and delivering appropriate solutions to standard, deadline, and cost.
Apprenticeship ManagementWork towards delivering a 100% course completion rate with our apprentices through support, mentorship, and assessment.
Requirements
The ideal candidate will have a degree-level education, a CIPD qualification in Learning and Development, or equivalent business experience. A minimum of 3 years of experience in a sales, property, or retail sales-related role is required. Experience of different learning platforms and apprenticeship programs is an advantage.
The jobholder must have excellent communication and presentation skills, be self-motivated, confident, and flexible. They must possess an ability to work accurately and be well-organized.
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