Customer Support Specialist

1 month ago


York, York City, United Kingdom Edmund Optics Inc., 18 Woodlands Loop Full time

We are seeking a highly skilled Customer Support Specialist to join our team at Edmund Optics Europe. Based in our office located at 18 Woodlands Loop, this role will provide technical assistance and product recommendations to customers in Europe.

Key Responsibilities:
  • Providing expert technical support via phone, email, or chat
  • Selecting and recommending the most suitable products for customer needs
  • Managing customer accounts and resolving issues efficiently
Requirements:

To be successful in this role, you should have a Bachelor's degree in Science or Engineering and be fluent in German and English. Proficiency in MS Office and strong communication and problem-solving skills are also essential.

  • Bachelor's degree in Science or Engineering
  • Fluent in German and English
  • Proficient with MS Office
  • Strong communication and problem-solving skills
What We Offer:

We offer a competitive salary of €60,000 - €80,000 per annum, company pension scheme, private medical & dental insurance, extensive training and development opportunities, cycle to work scheme / Jobbike program, and company events.



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