IT Support Specialist

5 days ago


York, York City, United Kingdom Austin Fraser Full time

Company Overview

Austin Fraser is a global provider of services and a truly outstanding organisation to work for.

We are seeking an experienced IT Support Specialist to join our team as a Service Desk Engineer. This role will be based remotely, with the successful candidate working as part of our global support team.

Job Summary

This is a permanent, full-time position offering a salary of £25-£28k per annum. The successful candidate will be expected to work on a shift pattern including 18:00-02:00am shifts.

Key Responsibilities

  1. Provide technical support and training to colleagues via phone and email
  2. Prompt identification, understanding and resolution of IT issues
  3. Proactive working towards issue prevention and continuous service improvement
  4. Deliver services that support business objectives and outcomes
  5. Manage customer interactions efficiently, logging all interactions on Service Now with concise notes
  6. Maintain a high level of customer service, understanding the impact issues have on customers and our business
  7. Maintain and share knowledge of supported products and services
  8. Adhere to, promote, and support the company's Information Security policies

Essential Qualifications

  1. IT Service Call Management experience
  2. Experience of remote service delivery
  3. Active Directory Administration skills
  4. Understanding of TCP/IP, DHCP and DNS protocols
  5. Office 365 / Intune / Endpoint management experience
  6. Fundamental desktop and troubleshooting skills


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