IT Support Specialist

3 weeks ago


York, York City, United Kingdom Interface Recruitment UK Full time

Job Overview

Interface Recruitment UK is seeking an IT Support Specialist to join their team in Leeds. As a Technical Helpdesk Expert, you will be responsible for providing technical support to internal end-users and external customers.

About the Role

We are looking for a highly skilled and experienced IT Support Specialist to provide exceptional customer service via the telephone, ticketing system, email system, and face-to-face. The successful candidate will have a broad and up-to-date technical knowledge of key vendor products, including Microsoft, VMWare, VEEAM, and Sophos.

Key Responsibilities

  • Provide technical support to all internal end-users and external customers during agreed working hours on a rota basis.
  • Accurately log all incidents and requests onto the Service Desk ITSM tool from both internal end-users and external customers.
  • Develop, present, and implement proposals to improve IT systems and infrastructure.
  • Understand and adhere to change management processes.
  • Provide internal end-user support and training for business systems.

Requirements

The ideal candidate will have at least 1 year's experience of working in a Service Desk environment and possess excellent verbal and written communication skills, as well as strong attention to detail in logging/updating support tickets and technical documentation.

What We Offer

We offer a competitive salary of £35,000 per annum, flexible working options, including a £100 support package for your home working setup, and access to fully-funded training programs to help you grow and progress in your career.



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