Customer Support Services Director

1 week ago


York, York City, United Kingdom Edmund Optics Ltd Full time
Product Support Manager

We are recruiting for a highly motivated Product Support Manager to join our team at Edmund Optics Ltd in York. As a key member of our customer support services team, you will be responsible for managing a team of customer support specialists and driving business growth through excellent technical service delivery.

Key Responsibilities:
  • Manage a team of customer support specialists to ensure excellent technical service delivery.
  • Develop and implement effective processes to resolve customer inquiries efficiently.
  • Collaborate with cross-functional teams to improve product knowledge and provide timely updates to the customer base.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Proven track record of managing high-performing teams and driving business growth.
  • Excellent communication and problem-solving skills.
What We Offer:
  • Salary: £62,500 - £72,500 per annum (dependent on experience).
  • A comprehensive benefits package, including health insurance, pension scheme, and paid time off.
  • The opportunity to work with a leading optics company and contribute to the growth of our customer support services.


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