Customer Service Professional

5 days ago


York, York City, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. This is an exciting opportunity to work in a fast-paced environment, providing excellent customer service and support to our members.

Key Responsibilities
  • To provide exceptional customer service and support to our members across various channels, including phone, email, and face-to-face interactions.
  • To resolve customer queries and issues promptly and efficiently, ensuring high levels of customer satisfaction.
  • To maintain accurate records and update customer information as necessary.
  • To work collaboratively with colleagues to achieve business objectives and improve customer experience.
Requirements
  • Degree or equivalent in a relevant field (e.g., Business, Communications, or Social Science).
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven problem-solving and analytical skills, with the ability to think critically and make sound judgments.
  • Ability to work in a team environment, with a flexible and adaptable approach to meet changing business needs.
  • A willingness to learn and develop new skills, with a focus on continuous improvement.
What We Offer
  • A competitive salary of £23,000 per annum, based on 16.5 hours per week.
  • A range of benefits, including a personal pension, life assurance, and access to training and development opportunities.
  • The opportunity to work for a leading building society, with a strong commitment to customer service and community engagement.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.


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