Optics and Customer Support Director

3 days ago


York, York City, United Kingdom Talent Limited Full time

Job Summary: Optics and Customer Support Director

Talent Limited is seeking an experienced Optics and Customer Support Director to lead their Product Support Team.

The estimated salary for this position is around £62,000 - £72,000 per annum, depending on experience. As a member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and drive business growth.

You will work closely with Sales and Applications Engineers to ensure that our customers receive the best possible technical support.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction
  • Lead a team of engineers to deliver exceptional technical service
  • Maintain accurate records of customer interactions and feedback

Requirements:

  • Bachelor's degree in a relevant field (e.g., engineering, computer science)
  • At least 7 years of experience in a technical support role
  • Strong leadership and communication skills

Working Hours:

Standard 37-40 hours per week.



  • York, York City, United Kingdom Edmund Optics Ltd Full time

    About Edmund Optics Ltd">We are a technology-driven company that designs, manufactures, and sells precision optics and photonics products. Our products are used in a variety of applications, including aerospace, defense, life sciences, and consumer electronics.Job Summary:">We are seeking an experienced Product Support Manager to join our team in York. The...


  • York, York City, United Kingdom Edmund Optics Inc. Full time

    About Edmund OpticsEdmund Optics Inc. is a leading manufacturer and supplier of optics, imaging, and photonics technology. Our company has earned the position as one of the largest suppliers of off-the-shelf optical components and a trusted partner when it comes to customized solutions. We support numerous markets around the globe, including advanced...


  • York, York City, United Kingdom Edmund Optics Ltd. Full time

    Job Summary:We are seeking an experienced Product Line Manager for Strategic Optics to join our team at Edmund Optics Ltd. in York, UK. In this role, you will lead the strategic and tactical management of optics products, including developing and expanding existing standard product families and gathering market and application information from customers.You...


  • York, York City, United Kingdom Edmund Optics Ltd. Full time

    Salary: £60,000 - £80,000 per annum.In this challenging role, you will be responsible for defining and developing the overall vision and strategy for select optics products at Edmund Optics Ltd. in York, UK. Your expertise in optics product management, manufacturing, and technology will drive customer acquisition and retention efforts while ensuring...


  • York, York City, United Kingdom Edmund Optics Ltd Full time

    Job DescriptionWe are currently looking for a York Customer Support Manager to join our busy team. As a key member of our support team, you will be responsible for managing a group of customer support specialists to deliver exceptional customer service and support to our customers worldwide.Key Responsibilities- Manage a team of customer support specialists...


  • York, York City, United Kingdom Edmund Optics Full time

    Unlock Career Opportunities with Edmund OpticsWe are seeking an experienced Product Support Manager EMEA to join our dynamic team. As a key member of our organization, you will be responsible for managing the Product Support Team to deliver exceptional customer experiences and drive business growth.In this role, you will have the opportunity to work with a...


  • York, York City, United Kingdom Edmund Optics, Ltd. Full time

    Company OverviewEdmund Optics, Ltd. is a leading provider of off-the-shelf optical components. Our mission is to enable innovative technologies across various industries.SalaryWe offer a competitive salary of £45,000 per annum for this role.Job DescriptionAs a key player in our customer support team, you will provide technical assistance and product...


  • York, York City, United Kingdom Edmund Optics Full time

    About UsWe are Edmund Optics, a US-owned company with subsidiaries in Germany, UK, Netherlands, and France. Our team is responsible for sales, marketing, distribution, engineering, and application support for a wide product range throughout Europe, the Middle East, and Africa.


  • York, York City, United Kingdom Edmund Optics Ltd Full time

    About Edmund Optics Ltd">We are a global leader in the design, manufacture, and sale of precision optics and photonics products. Our company has over 50 years of experience serving a diverse range of industries.Job Title:">Product Support ManagerJob Summary:">We are seeking an experienced Product Support Manager to join our busy team in York. As a Product...


  • York, York City, United Kingdom Edmund Optics, Inc. Full time

    Key ResponsibilitiesThe Product Development Director will be responsible for leading the development of new standard product, product lines, and custom capability offerings for our strategic optics business.This includes defining and communicating product strategies and plans, developing business cases and roadmaps, and collaborating with cross-functional...


  • York, York City, United Kingdom Edmund Optics, Ltd. Full time

    Company OverviewEdmund Optics, Ltd. is a leading provider of off-the-shelf optical components, striving to enable innovative technologies across various industries. Our mission is to provide high-quality products and exceptional technical support.Salary and BenefitsWe offer a competitive salary range of £45,000 - £60,000 per annum, depending on experience,...


  • York, York City, United Kingdom Edmund Optics Full time

    Job OverviewEdmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. We are committed to providing exceptional service to our customers in the European market.


  • York, York City, United Kingdom Edmund Optics Full time

    Job OverviewEdmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. With a strong presence in the European market, we are seeking an experienced Product Support Manager EMEA to join our team.The successful candidate will be responsible for managing the Product Support Team, providing exceptional technical support to...


  • York, York City, United Kingdom Edmund Optics, Inc. Full time

    Role OverviewWe are seeking a skilled technical specialist to join our customer support team at Edmund Optics Europe. This role involves providing expert assistance and product recommendations to customers, handling inquiries, managing accounts, and collaborating with global teams.Key ResponsibilitiesOffer technical assistance and product guidance to...


  • York, York City, United Kingdom Edmund Optics Full time

    Product Support Manager EMEA at Edmund OpticsAre you a results-driven professional looking for a challenging role? Do you have experience in technical sales and product support? If so, we invite you to apply for our Product Support Manager EMEA position. In this role, you will lead a team of Sales & Applications Engineers to deliver exceptional customer...


  • York, York City, United Kingdom Edmund Optics Inc., 18 Woodlands Loop Full time

    Edmund Optics Inc., 18 Woodlands Loop, is a leading manufacturer and supplier of optics, imaging, and photonics technology. We are seeking a Strategic Product Developer to join our team in York, UK.About the Role:This is an exciting opportunity to develop and implement innovative product strategies that drive business growth and customer satisfaction. As a...


  • York, York City, United Kingdom Edmundoptics Full time

    Technical Sales and Support RoleWe are seeking an experienced Solutions Engineer to join our EMEA sales and marketing team. As a key member of our team, you will be responsible for technical projects, customer application support, and sales & marketing initiatives across Europe, the Middle East, and Africa.The ideal candidate will have excellent...


  • York, York City, United Kingdom Edmund Optics Full time

    Edmund Optics: A World-Leading SupplierEdmund Optics is a renowned manufacturer and distributor of cutting-edge optics, imaging, and photonics technology. With state-of-the-art production facilities and a global network, the company has earned its position as one of the largest suppliers of off-the-shelf optical components and a trusted partner for...


  • York, York City, United Kingdom Edmund Optics Inc., 18 Woodlands Loop Full time

    About the RoleWe are seeking a highly motivated Product Line Manager Strategic Optics to join our team at Edmund Optics Inc., 18 Woodlands Loop. This is an exciting opportunity for a talented individual to develop and execute a product strategy that drives customer acquisition, retention, and growth.Key ResponsibilitiesDevelop and manage product lines,...


  • York, York City, United Kingdom Edmund Optics Full time

    As a highly skilled Product Support Manager at Edmund Optics, you will be responsible for managing the Product Support Team and driving customer satisfaction through exceptional service delivery. This role involves structuring teams for operational efficiency, developing and executing strategies for continuous improvement, and tracking key performance...