York Customer Support Manager
1 day ago
We are currently looking for a York Customer Support Manager to join our busy team. As a key member of our support team, you will be responsible for managing a group of customer support specialists to deliver exceptional customer service and support to our customers worldwide.
Key Responsibilities
- Manage a team of customer support specialists to ensure timely and effective resolution of customer issues
- Collaborate with cross-functional teams to develop and implement process improvements
- Provide guidance and coaching to team members to enhance their skills and knowledge
Requirements
- Bachelor's degree in a related field (e.g., customer service, sales, marketing)
- Minimum 3 years of experience in a leadership role or as a customer support specialist
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
What We Offer
- Competitive salary: £65,000 - £85,000 per annum
- Comprehensive benefits package including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
About Us
Edmund Optics Ltd is a leading global manufacturer and supplier of precision optics and optical components. We serve a wide range of industries, including scientific research, medical imaging, and aerospace.
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