Customer Service Operations Manager

2 weeks ago


London Borough of Harrow, United Kingdom Fawkes and Reece Full time
Fawkes and Reece Customer Service Operations Manager

We are seeking an experienced Customer Service Operations Manager to join our team in North West/West London.

Key Responsibilities:
  • Manage customer complaints and resolve issues effectively.
  • Carry out quality control inspections to ensure high standards.
  • Liaise with customer service teams daily to address concerns.
  • Work closely with subcontractors and trades to resolve defects.
  • Keep customers informed of complaint progress and timelines.
  • Conduct home demonstrations for new customers.

Salary: £45,000 - £55,000 per annum (dependent on experience).

This role requires direct defect experience in housing management. If you have a strong background in customer service and quality assurance, we encourage you to apply.

Benefits:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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