Operational Service Manager

5 days ago

London Borough of Newham, United Kingdom Look Ahead Full time

**Job Summary**

We are seeking an experienced and motivated Operational Service Manager to join our team at Look Ahead. As a key member of our service delivery team, you will be responsible for the operational management of our specialist customer-focused support services across the service.

**Key Responsibilities:**

  • Lead your team to deliver high-quality support to customers who experience learning disabilities to maintain their tenancies and empower people to live their best lives and move to independence.
  • Responsible for safeguarding customers, promote sector best practice and legislative compliance to keep our customers safe within their environment.
  • Develop and promote key business relationships with stakeholders to achieve excellence in service delivery and maximise new business opportunities.
  • Ensure that all statutory and Key Performance Indicators (KPI's) are proactively met or exceeded.

**Requirements:**

  • Minimum 2 years experience of supporting vulnerable adults with Learning disabilities and Autism.
  • GCSEs in English and Maths (grade A-C).
  • Health and Social Care qualification.
  • Knowledge of Safeguarding and Mental Capacity processes.

**What You'll Bring:**

  • Leadership and management skills with a focus on excellence and continuous improvement.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively as part of a team.

**About Us:**

Look Ahead is a dynamic, leading not-for-profit care and support provider in London and the South East. We deliver a range of services, providing support to over 7,000 customers each year.

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