Deputy Contract Manager

7 months ago

London Borough of Newham, United Kingdom Look Ahead Full time

Job description

We’re looking for a kind, compassionate and resilient Deputy Contract Manager (CQC Regulated Service) to join our Learning Disabilities service in Newham. No personal care or experience is required, just the right values.

£, per annum, working hours per week. Benefits include days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel in control of your career? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you’ll do:

 The Deputy Service Manager is responsible for the operational management of our specialist customer focused support services across the service. Working in partnership with the Service Manager, stakeholders, external agencies and the commissioning team, you lead your team to deliver high quality support to customers who experience learning disabilities to maintain their tenancies and empower people to live their best lives and move to independence. Responsible for safeguarding customers, you will promote sector best practice and legislative compliance to keep our customers safe within their environment.

The role provides direct line management, leadership, coaching and support to Support Workers, Specialist Support Workers and Night Support Workers, ensuring compliance with regulation, current legislation and contractual requirements and Look Ahead Policy and Procedures.

You will ensure that your team(s) meet all statutory requirements and that all support is delivered in line with the CQC single assessment framework and Look Ahead’s policy and procedures. You will take responsibly alongside the Registered Service Manager for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.

This role deputises for the Service Manager when required.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Below is a list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Service Management

Develop and promote key business relationships with stakeholders to achieve excellence in service delivery and maximise new business opportunities Ensure that all statutory and Key Performance Indicators (KPI’s) are proactively met or exceeded. Demonstrate value for money services. Participate in and monitor the initial and continuous assessment of customer needs to ensure support planning and risk management is completed in accordance with customer, Look Ahead and statutory requirements. Use Look Ahead systems to evidence outcomes and ensure reporting is in line with requirements Ensure all safeguarding cases are managed within Look Ahead’s safeguarding protocols and are reported appropriately and within corporate timescales. Seek regular feedback from customers and stakeholders, using this information to demonstrate improvements to service delivery Responsible for health and safety compliance.

  People Management

Lead and motivate your team to foster a forward thinking, positive “can do” working environment and culture Deliver motivational and effective supervision and team meetings to develop staff, with relevant information appropriate to their role. Lead, coach and mentor staff to support career aspirations and succession planning Ensure team have right skills and ability to deliver highest quality support service Comply with Look Ahead management reporting requirements and adhere to Look Ahead Policies and Procedures. Carry out other administrative tasks as relevant to the service and directed by the Service Manager

What you’ll bring:

Leadership and Management - Passionate, enthusiastic and motivated towards excellence and the continuous improvement of the service and personal performance with a solution focused, pro-active can do attitude. Adept at talent management and developing employees career progression. Handles conflict management professionally. Open to feedback and self development. Motivating – Recruits using Look Ahead values based recruitment and leads a positive culture where the team embodies Look Ahead’s vision, mission and values. Enjoys dynamic, diverse environments. Inspires, influences and encourages others to go beyond their expectations.  Planning – good time management skills , well organised and makes the best use of available resources, forward thinking, able to mitigate risks and demonstrate value for money.

Communication - An excellent and honest communicator at all levels, with an empathetic, approachable and open approach. Is respectful, articulate and has a considered style of communication. Assertive when necessary.

Decision-making - Has a practical and logical outlook and is well organised. Is fundamentally confident, calm and resilient and does not let emotion adversely impact situations or obscure judgement. Handles pressure well. Delegation – Builds a culture of mutual trust, focusing on peoples strengths and offers encouragement, support and guidance when required.

Essential:

Minimum years experience of supporting vulnerable adults with Learning disabilities and Autism. GCSEs in English and Maths (grade A-C). Health and Social Care qualification Knowledge of Safeguarding and Mental Capacity processes. Up to date knowledge of current social care legislation Experience of leading and managing a team Excellent leadership skills with a positive, can do attitude Experience managing the support of customers with high complex needs Knowledge of CQC standards and how they apply to services Experience of Positive Behaviour Support (PBS), implementation of PBS plans and how to use PBS to effectively support customers Ability to demonstrate positive personal authority and maintain proactive working relationships Ability to create and maintain excellent working relationships with stakeholders Demonstrable verbal and written communication skills Experience of using Microsoft Outlook, Excel and Word

Desirable:

PBS qualification NVQ Level Diploma in Health and Social Care or equivalent qualification in Health and Social Care Demonstrable experience of HR processes – Probation, Capability, Disciplinary.

  About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. 

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

  • Marketing Manager Lead

    1 month ago

    London, Greater London, United Kingdom Deputy Full time

    Deputy: A Global SaaS Workforce Management CompanyWe are Deputy, a leading global SaaS workforce management company headquartered in Sydney, San Francisco, and London. Our mission is to empower 80% of the global workforce.The Senior Demand Generation Marketing Manager will play a crucial role in driving demand, generating leads, and building brand awareness...

  • Revenue Operations Manager

    13 hours ago

    London, Greater London, United Kingdom Deputy Full time

    Company OverviewDeputy is a global SaaS workforce management company with a presence in 100+ countries, serving over 330,000 workplaces worldwide. Our headquarters are located in Sydney, San Francisco, and London, and we are backed by top investors.We've surpassed $100m in annual recurring revenue and aim to empower 80% of the global workforce. If you're...

  • Account Manager

    1 month ago

    London, Greater London, United Kingdom Deputy Full time

    Job Description">We are seeking a highly skilled Sales Executive to join our team. As a Sales Executive, you will play a critical role in finding and acquiring new customers to sell Deputy's all-in-one scheduling and timekeeping solution.You will drive the entire sales process from start to finish, using creative prospecting skills to strategically pursue...

  • Revenue Operations Manager

    1 month ago

    London, Greater London, United Kingdom Deputy Full time

    About DeputyDeputy is a global SaaS workforce management company that serves over 330,000 workplaces across 100+ countries worldwide. We're backed by top investors and have recently surpassed $100m in annual recurring revenue. Our mission is to empower 80% of the global workforce, and we're passionate about improving the world of work, one shift at a...

  • Global Marketing Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Deputy Full time

    About the RoleWe are seeking a highly skilled Global Marketing Operations Manager to join our team at Deputy, a global SaaS workforce management company. As a key member of our marketing team, you will be responsible for creating and executing strategic marketing programs to drive demand, generate leads, and build brand awareness.The ideal candidate will...

  • Demand Generation Strategist

    1 month ago

    London, Greater London, United Kingdom Deputy Full time

    Senior Demand Generation Marketing Manager at DeputyDeputy, a global SaaS workforce management company, seeks an experienced Senior Demand Generation Marketing Manager to create and execute strategic marketing programs. The successful candidate will be responsible for driving qualified leads and pipeline growth aligned with business goals and target...

  • Senior Marketing Programs Specialist

    1 month ago

    London, Greater London, United Kingdom Deputy Full time

    Demand Generation Marketing Manager - Join Deputy's TeamWe are seeking a highly skilled Demand Generation Marketing Manager to join our team at Deputy. As a key member of our marketing team, you will be responsible for creating and executing data-driven, multi-channel demand generation strategies to drive qualified leads and pipeline growth.You will work...

  • Global Workforce Solutions Expert

    3 days ago

    London, Greater London, United Kingdom Deputy Full time

    Job Description:The ideal candidate will have a strong technical background and excellent customer-facing skills, with the ability to understand business/operational needs and technical challenges of our customers. This role requires proactive technical consultation with key customers to support growth, satisfaction, utilization, and retention.The Senior...

  • Sales Executive

    1 month ago

    London, Greater London, United Kingdom Deputy Full time

    Company Overview">Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London. We have helped millions of workers across industries and aim to empower 80% of the global workforce.We believe that diverse perspectives foster innovation and are committed to building a team that encompasses a variety of backgrounds,...

  • Business Development Manager for SMB Sales

    1 month ago

    London, Greater London, United Kingdom Deputy Full time

    About the RoleWe are seeking a seasoned Business Development Manager to lead our SMB Sales team in London. As a key member of our sales leadership team, you will be responsible for driving revenue growth and expanding our customer base.Responsibilities:Lead a high-performing team of Account Executives to achieve sales targets and exceed revenue goalsAttract,...

  • Global Sales Optimization Lead

    1 month ago

    London, Greater London, United Kingdom Deputy Full time

    About DeputyWe're Deputy, a global SaaS workforce management company that's changing the way businesses manage their hourly workforces. With over 330,000 workplaces across 100+ countries, we're dedicated to empowering 80% of the global workforce.About the RoleWe're seeking a Business Growth Strategist to join our London office. As a key member of our team,...

  • Business Growth Strategist

    1 month ago

    London, Greater London, United Kingdom Deputy Full time

    About DeputyDeputy is a leading global SaaS workforce management company that serves over 330,000 workplaces across 100+ countries. We're passionate about improving the world of work, one shift at a time.About the RoleWe're seeking a Global Sales Optimization Lead to join our London office. As a key member of our team, you'll drive revenue growth and foster...

  • Senior B2B Marketing Specialist

    3 weeks ago

    London, Greater London, United Kingdom Deputy Full time

    About the PositionWe are looking for a highly experienced Senior B2B Marketing Specialist to join our team at Deputy. As a Senior B2B Marketing Specialist, you will own and manage integrated marketing campaigns across social media, performance marketing, partnerships, affiliates, branding, and PR. You will partner with product marketing to align messaging...

  • Client Success Strategist

    3 days ago

    London, Greater London, United Kingdom Deputy Full time

    Key Responsibilities:The Senior Technical Account Manager will be responsible for:Driving ongoing proactive technical consultation with key customers to support growth, satisfaction, utilization, and retention.Providing technical advice to customers to help them achieve the greatest value from the Deputy platform.Conceptualizing creative solutions to meet...

  • Deputy Manager

    2 months ago

    London Borough of Haringey, United Kingdom McCarthy Recruitment Full time

    Job Title: Deputy Manager   Location: Tottenham Salary: Up to £34,000 per annum Role: Permanent - Full-Time Permanent Are you a dynamic and proactive Deputy Manager or a Team Leader looking for a step up? We are seeking a hands-on, energetic person with a lead by example approach, for this market leading business. Our client was established in the...

  • Interim Deputy Manager

    3 weeks ago

    London, United Kingdom Hays Specialist Recruitment - Education Full time

    Job Advertisement: Interim Deputy Headteacher (Behaviour) Contract Type: Interim (two terms or longer) Start Date: ASAP / January Are you passionate about fostering a positive learning environment and ensuring every student thrives? We are seeking an enthusiastic and dedicated Interim Deputy Headteacher (Behaviour) to join our dynamic team. This is a...

  • Global Marketing Lead

    9 hours ago

    London, Greater London, United Kingdom Deputy Full time

    Senior Demand Generation Marketing ManagerSalary: $120,000 - $180,000 per yearDeputy is a global SaaS workforce management company headquartered in multiple locations worldwide. Our mission is to empower 80% of the global workforce by providing innovative solutions for hourly employment.We're seeking a highly skilled Senior Demand Generation Marketing...

  • Deputy Catering Manager

    3 weeks ago

    Thornton Heath, Greater London, United Kingdom Spinwell Full time €20

    Role: Deputy Catering Manager Contract Length: Ongoing 50 per hour + holidays + pension Security Clearance: DBS Spinwell is recruiting for a Deputy Catering Manager for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE DEPUTY CATERING MANAGER The Deputy Catering Manager is employed to ensure provision of a high quality,...

  • Global Demand Generation Marketing Strategist

    1 week ago

    London, Greater London, United Kingdom Deputy Full time

    Job DescriptionWe are seeking a highly experienced SaaS Marketing Director - Senior to lead our demand generation efforts and drive business growth. As a key member of our marketing team, you will be responsible for creating and executing strategic marketing programs to drive qualified leads and pipeline growth.The ideal candidate will have a proven track...

  • Deputy Care Services Manager

    1 month ago

    Borough of Wyre, United Kingdom Archway Talent Solutions Full time

    Established Nursing Home seeks a highly skilled Deputy Manager in Hambleton, offering a salary of £48,000 per annum.Job OverviewWe are proud to be working with an established care provider to recruit a seasoned Deputy Manager. You will play a key role in ensuring the delivery of high-quality care services to our residents. The successful candidate will have...